Embassy Suites by Hilton Walnut Creek

Located where we needed in Walnut Creek.

This place is having some serious struggle and I do not recommend staying here. We are a family that specifically booked here because of the larger room and access to a crib. The property did not have a crib ready and claimed it was never noted on our reservation. Then the hotel is so understaffed or poorly staffed that the front desk couldn’t even contact their own team to ask about or get a crib. We never got a crib. The the air conditioning didn’t work in a bedroom and maintenance needed to come and fix it. A toilet was broken and ran all night. This place just isn’t working right now.

Convenient and the lobby was nice, having been redone recently - the staff were super nice and helpful

My room was pretty tired - especially the bathroom - everything was really low

I enjoyed the wonderful breakfast. Food and staff were very friendly and efficient.

I had two main issues. First, the parking was a nightmare. I prepaid for 3 nights. First night took me 30 minutes to find a spot. The second night, I had to park on the street because there were no spots. I wasted 45 minutes waiting for a spot that never happened. I woke up early the next morning to move my car from the street to a spot. After that, I paid for UBER so that I wouldn't risk losing my parking spot. 2. On Saturday night, One of the rooms on my level was having a huge party. There must have been close to 50 people and you could smell marijuana throughout the hallway next to my room. I could still hear the noise in my room. Overall I was very disheartened with entire experience. I went for a family event but this stay put a damper on my mood.

I like that the restaurant and bar were open later. My daughter had a volleyball tournament and we got back to the hotel later, so it was nice to be able to get something to eat and go back to our room.

The parking was terrible, very tight spaces and I have a compact car. The cost of the parking was a bit expensive for what was offered and if you didn't get into the garage on time, I'd have to find off site parking.

Cleanliness, free breakfast and different varieties of food to choose from, friendly staff.

None so far

Nothing

The long wait to check in and lack of some employees customer service skills.