Sonesta Select Newark Christiana Mall

Everything

Love the area , it was close to everything to eat, as well as the mall. It was so busy the staff were very sweet and quick with everything you need service wise. The beds were comfortable. The rooms were very nice.

My shower was not cleaned. It had hair from the previous tenant and then the shower did have a rust in it

The set up is nice

I got switched 4 times I had someone come to my window with a phone showing me a vagina none of the tvs worked and the manager never arrived for his or her shift so I could never tell anyone about this and they also never came in the am to relive him it was just a complete horrible experience never again

Staff was nice

Said there was breakfast on website there was nothing In the morning They need to not advertise something they dont have

We recently stayed at Sonesta Select Newark Christiana Mall and unfortunately had a very disappointing experience. From the moment we checked in, our room did not have hot water. We immediately notified the front desk, and maintenance attempted to “reset the water,” but the issue was never resolved. We were never proactively offered another room so we could shower or use basic amenities. We went to bed hoping the issue would be fixed by morning. It wasn’t. After continued complaints and still no hot water, we ultimately had to leave and book another hotel. When we spoke with the General Manager, Amy Klesaris, we were told we would only receive a half refund. Considering we were unable to use a fundamental amenity like hot water, that is unacceptable. The interaction itself was equally disappointing — there was no introduction, no apology, and no effort to de-escalate or show concern for our experience. We were repeatedly told we would not receive a full refund and were eventually told to leave. We have stayed at this property before and have previously overlooked issues because we understand that things can happen. However, the lack of professionalism and customer care in this situation was extremely concerning. Hot water is not a luxury — it’s a basic expectation. We hope management reconsiders how situations like this are handled in the future.

Freundliches Personal

Ringhörig

The staff! And only the staff!

I paid for breakfast and indoor pool. I received neither. Laundry room wasn't working and no hot water Someone also slashed my tires and no back camera for me to do anything about it. If it wasn't for the staff I would've checked out first day! Tripping over beer bottles in court yard was last straw!

It smelt like feces in the hallway the front desk staff was so horrible. It was a horrible experience overall.

The hallway smell like feces the room smell like feces. The room was dirty. The check-in staff were very unprofessional and ignorant.