Best Western Plus Deerfield Beach Hotel & Suites

There were pro’s and con’s with this hotel and my stay. Let’s start with the pro’s. The hotel was fairly clean even though it is dated and under going some renovations. The staff was very friendly. The free breakfast in the morning was quite good and offered a variety of hot and cold foods. Great pool and hot tub made it a fun place to hang out during the day. Now the con’s. The trouble started early. I paid in advance for an early check-in for 11am. Due to flight delays I got there around 1pm and my room wasn’t ready. Had to wait in the lobby until housekeeping was able to clean it. The desk clerk told me they weren’t charging me for the early check-in like they were doing me a favor. Then the first night’s stay resulted in a very bad and scary situation. I was in bed asleep and was awoken from banging sounds from my door. Someone was trying to get into my room and had a working key card. If it wasn’t for the safety latch they would have gotten in. I could see the latch was pushed in a bit so I knew they were able to unlock the door. Through the peep hole I could see someone standing in front of my door looking over the balcony. I immediately called the front desk. The clerk told me that another guest was going to the wrong room. When that person called the front desk they sent a hotel maintenance worker to try and help him get in still not realized this room was occupied. All I can say is this was a very scary situation and could have easily resulted in someone getting hurt badly if they would have forced their way inside. They got the other guest settled in the room next to me but by that point I was really rattled and angry I barely got any sleep the whole night. I had asked to speak with a manager and they told me that person would not be in until the next morning. I was at the front desk first thing in the morning. The manager was very apologetic. I told her how bad that situation was and they were lucky I didn’t call the police. Because of this I requested two things. I wanted to be reimbursed for my first night stay and that they needed to move me to another room for the rest of my stay. She said they could move me but they would have to check on the reimbursement with someone else since I had some special rate for the group staying with me at the hotel. Really? What hotel manager would not have the authorization to refund a night especially when it was the least they could do. Anyway, here’s where it gets interesting. Turns out the other guest trying to get into my room was a member of the group I was with and was checking in late. I spoke to him the next day about it. He confirmed he wasn’t going to the wrong room. They gave him key cards to my room and even wrote my room number on his packet. The staff screwed up leading to this situation and they lied about it. They did follow through on moving me to another room for the rest of my stay. Good move too as the original room was on the side of the hotel facing Interstate 95. Hearing the sound of big trucks and loud cars all night long would have drove me crazy. That is one of the other cons concerning the location of this hotel. Other things to note. They only have two elevators on opposite sides of the hotel. One of them was out of service the entire stay which made it pretty inconvenient to get to the upper floors where our rooms were. They also don’t appear to have any security on staff during the night. Since the rooms have outside entry (more like a motel), anyone can just enter the property at their will. There are room safes to keep valuables. However, you have to request to use them and a maintenance person has to come to your room to install the lock and key. I don’t get that. Some of the furniture in the rooms is really old. My couch cushions had some nasty looking stains, I don’t even want to know what that was from. Oh, and you have to be careful walking the premises when it gets dark. On multiple occasions me and others from my group saw raccoons scavenging around the ground floor. Yikes! Final note on my request to have my first night refunded. It never happened. The manager kept pushing me off saying they had not gotten an answer from whatever higher authority it needed approval. On the last day she told me they could not do it, again because of the special rate. Then she wanted to know if I planned to come back again, I guess then they could do something to compensate. Would you ever want to come back to this hotel if this happened to you? If they would have done right by me I probably would not have even written this review. The business Best Western is going to lose from future guests who read this review is going to be far greater than the one night they could have refunded me.

This hotel was pretty grim. The room was very run down, with a sofa that looked as though it was rescued from someone’s curb. The whole property has seen better days. The one working elevator is in horrible shape. Our room did have a nice remodeled bathroom. However, there was no hot water to shower with when we got up in the morning. When we called the front desk to tell them, the employee’s response was, “we never have a problem with hot water”. Guess what? There WAS a problem. I would never stay at this hotel again.

Very helpful staff

Overall this property is very tired and needs renovation. They had the worst pillows ever Noisy as its just next to a motorway

Breakfast was good

Not a clean facility. During the day our room air conditioner had a nasty/terrible Smell, we moved to another room, THEY DID NOT OFFER ANY COMPENSATIONS FOR THE SITUATION.