Sonesta Select Huntington Beach Fountain Valley

Rooms are fine

Parking is bad and expensive. Room upgrade not available.

Rooms were clean beds were comfortable very quiet

Pool was not heated like I was told for pit did not work during our stay and the elevator were off on on Thur are stay

Loved the location after a long drive coming from Las Vegas, but unfortunately my room was not what I expected. I am a manager at casino Las Vegas, so I understand hospitality standards, which made this experience even more disappointing. When I checked in around 10:00 PM, the room was not clean. The sheets were wrinkled and appeared unchanged, there were hairs on the pillows, the bathroom had hair, the toilet was dirty, and the shower curtain was yellowed. I immediately contacted the front desk for assistance. However, instead of sending housekeeping, I was given three sheets and asked to change the bed myself. I had to remove all the sheets and pillowcases on my own, which is unacceptable for any guest experience. The next morning, I requested service again. The front desk agent responded, “we’ll see if we can,” which was concerning. Only after I explained that the room had been dirty upon arrival did she agree to send someone. Additionally, the front desk agent the night before informed me I would receive a one-night stay compensation due to the condition of the room. However, on Sunday morning, another agent told me they could not honor that and stated that the night staff “always says that.” This inconsistency and lack of accountability made the situation even more frustrating. I expected a much higher level of service and professionalism.