Hilton Kansas City Country Club Plaza

First of all when we got to the room, the phone didn't work and the reason why I needed to use the phones this was because the air conditioner didn't work calm down. They said they would come. They never did we end up having to change rooms late at night.

Nothing.

La amabilidad del personal y la limpieza

Sin comentario

Very clean and friendly staff

Steps from the plaza shops

Our room was cold, we had the heat cranked to 74. I would not recommend eating on the premises. The host/waiter was extremely rude to us, almost shaming because we didn’t was a $23/each breakfast buffet. Instead, I spent $31 on two tiny bagels and a yogurt parfait. No thank you, nothing.

Absolutely the worst customer service I have ever experienced for a Hilton. Was not acknowledged as a Hilton Gold member, which I can live with. Charged $100 per night for incidentals. Asked if we were valet parking, but not explained that it was not part of the hotel. No room service due to being short staffed. No one in the dining room answered to let us know, had to call the front desk. Couldn’t get our car, which we valet parked, without putting a credit card number in their app. When I went to the front desk to talk to someone about all of this, I was met with the rudest front desk person I’ve ever encountered in a 4-star Hilton hotel. When I spoke to a manager, I asked for the Gm to call me. Never heard anything. I asked for the front desk girl’s name, she wouldn’t give it to me. BOOK ANYWHERE BUT HERE. Not worth one penny of the price we paid.