Embassy Suites by Hilton Santa Ana Orange County Airport

Staff is amazing. Super friendly, very willing to help! Breakfast is great, and better than most hotel offerings. We had a king 2 room with balcony, which allowed the wife and I to both be able to work, and participate in zoom calls, without bothering eachother.

The hotel is getting up there in age, and the rooms are going through renovations. It took us a couple of rooms at check in to find one that worked well for us.

wonderful fresh Omelet

It had a nice beautiful atrium and spacious rooms for guest.

was unable to upload any proof on your app and I submitted it through email to get my refund. This credit is a kind gesture but without you assistance I am not able to even get my deposit from the hotel and being honest about the stay and horrible service at this hotel did not help my cause because of your lengthy procedures and difficulty with communication between myself your customer and the hotel. It is a disservice to have to give a message from the hotel as to what number to call and also what to press zero to reach a front desk personnel. They do not answer calls even as a customer I had to call 800 number to reach someone at the desk to get help with the room. As I said before I was checked into room 420 and there was a man’s belongings in the room. A computer shaving kit and night bag and shoes at the desk area. We were changed to room 436 and the toilet overflowed and water ran all night in tub and room so cold we couldn’t adjust temperature so we just received a heater. So we were switched to room 437. Same thing and by this night water ran in the tub dripping all night. On the 25th my niece’s car was broken into and we were afraid to park our car in the evening because things were stolen and I tried to upload video and your links don’t work to show proof. I have not received my $200 deposit back for incidentals and I had to check out on Sunday the 26th.

Breakfast.

Air was kind of humid.

Pros - rooms and hotel were clean. Breakfast area, especially the made to order eggs were great, Bar area with evening "mixer" is a nice feature. Location to gas station and highway made getting around easier. Cons - Hotel is outdated compared to many other Hilton products where I stay. Room doesn't have any USB charging plugs, Rooms needed some modernization. Heat in my room didn't work. Sliding door to the balcony was difficult to lock and unlock and could feel the breeze going through the worn out seals. The ceiling in the gym area was literally falling off the structure and many of the dumbbells were missing.

Desayuno muy bien Empleados del restaurante y Desayuno Exelente muy amables y Educados muy limpio En donde comimos y donde dormimos

El carácter del empleado de la recepción Muy mal humor cuando llegamos Y un poco seco Pedimos a ese mismo empleado Cobijas y no no las dio pasamos demasiado Frío los niños y nosotros La primera noche