The Westin Buckhead Atlanta

Very clean and quiet

The interior of the property is very elegant and nice. The room is like standard hotel rooms, nothing fancy about them. The AC went out in our room on the last night, we just endured it since we were checking out early in the morning. The staff is top tier and the room service was amazing the food was cooked very well and the portion sizes are well worth the money

Very nice and clean. Great location - central to so much and very walkable-right across the street from the mall Lenox Square and other shopping food and entertainment. On site restaurant, in room dining, gym, pool, steam room and sauna. Staff very friendly and nice. I want to mention Dion and Gabriel who helped me with some resevation issues for which I had to call multiple times...they helped out with good customer service...especially Dion!!! There was a manager who helped as well (not as nice but he helped and very much resolved my issue-so no complaints really!) I will be returning and will encourage others to come as well!!!

$25 food/beverage credit/voucher was given near check out vs at check in. There seemed to be a line of others who had a similar issue with the voucher. I think the comment from employee was “blame Expedia”. Upgrade denied both days due to full capacity. Stayed 2 days then moved to a new hotel. Nice room but missing shower gel in the bathroom. Staff could friendlier at front desk, a bit rude. Coachable issues.

The staff was not helpful. They failed with communication

I had to move rooms due to my hotel door being jammed from within (I could not lock it from within, which is a safety hazard for me). In my second room, the door was the same way, however I settled for it because I was jet lagged and had a really bad headache at this point. Upon using the glass cups in the room, I noticed that the cup had old red wine/juice stains and grime on it. Good thing I looked prior to even rinsing out the cup out. The room door was also leaking some kind of liquid, not sure what that was, (hope that was not hazardous). I’ve visited all of the Westin’s that Georgia has to offer and overall I can say this was by far one of worse experiences. The establishment appears to be great, however I am not too sure of the overall cleanliness and up keep of the building.

My stay was wonderful... The only thing that i had trouble with is knowing where i could park in the garage....

Staff was great!

Comfortable, spacious room and bathroom. Great location. The only drawback was the body wash was empty. I didn't discover it until in the shower. It is a large one they are supposed to refill. Fortunately, there was a tiny bar of soap. Otherwise, great one-night stay.

Hotel was very clean and the staff at the desk were very friendly and helpful