The Westin Governor Morris, Morristown

Nice lobby area and restaurant.

The heating/ac was horrendous. Could only use heat option on thermostat and set at 65 degrees. The room heated up to 75 degrees. Unable to adjust. Unable to sleep. Felt like a very dry sauna. Unacceptable to have it set it to be heat only at certain times of year.

This place should probably get 3.5, but 4 seems too high, so I’ll go with 3. The biggest drawback is the age and fact that the rooms are very dated and worn down. It does sound like they’re aware and are working on renovations, so that’s good. My room, and for that matter, the public spaces as well, were clean and comfortable. However, my room was quite dated. The sliding bathroom door was kind of falling apart. The bathtub area, while clean, was definitely in need of a makeover. The TV in my room didn’t work. The window in my room was so dirty, you could barely see outside. I wish they had water fillers in the common areas instead of just old water fountains. Others in my work group mentioned problems with the AC or other issues in their rooms. Anyone in the general hotel staff I came in contact with, including the front desk, were very nice. One issue with a morning waiter in the Blue Morel restaurant, but I mentioned that in that review. Also, it’s really secluded from anything, so you can’t easily walk anywhere from here. I wouldn’t specifically avoid staying here again, but I’d probably check other options first.

The facilities were great . Mitchell the concierge was outstanding!

The hotel staff was very cordial at checking. Mktchell was extremely helpful with my luggage and made me aware I f the hotel amenities.

Beautiful room, great space. Mitchell was excellent, he helped make our experience comfortable every step of the way.

I stayed at The Westin Governor Morris in Morristown from January 29 to February 6 and was charged a $500 “smoking/cleaning” fee that is completely unjustified. I was never informed that the hotel uses in‑room “advanced air quality monitoring technology” beyond normal smoke detectors, yet after several days into my stay I was suddenly accused of smoking in my room based solely on a sensor report. No one contacted me at the time of the alleged incident, and no staff member inspected the room until I repeatedly pushed for answers. When I finally obtained the sensor report, it showed wildly extreme readings (including particulate levels dozens of times above the normal range) and a room temperature of 76.6°F even though my thermostat was set to 68°F. Two managers later came to my room, confirmed the thermostat was in fact set to 68, that the room did not smell like smoke (one said it smelled like normal deodorizer), and that housekeeping had never reported any issue during my week‑long stay. Despite this, the hotel still processed the $500 fee. There were: No photos of any evidence No documented odor No housekeeping report No proof of any special cleaning being done Just a questionable sensor reading that even their own staff couldn’t reconcile with the actual condition of the room. This experience has completely destroyed my trust in this property. Guests should be very aware that they can be hit with a huge “smoking” fee based on opaque, poorly explained sensors and no real evidence, even after a clean, problem‑free stay. I will be avoiding this hotel in the future and pursuing this charge with my credit card company and with the brand’s corporate office.

From check-in to check-out, the staff was friendly and quick with getting us settled in and making sure we were completely satisfied. The entire hotel was extremely clean. We spent time at the bar and the staff there was also very friendly and a beautiful atmosphere. Would definitely recommend and stay again!

Great tree when we walked in. The staff was polite. Warm welcome. We had an easy check in everyone was professional. Great size rooms. The Resturant we were having dinner at was near by kinda like thru the hotel.

One small issue: the bar for New Year's Eve required additional assistance. There was only one individual attempting to serve too many people.

The service, rooms and service were exceptional. Mitchell and Mikhaela were so nice and helped me throughout the trip. I would love to come here again. Definitely recommend to business travellers. My stay was nothing but a dream.

Do not stay here! I stayed for three night while on a business trip. After returning home, received an email stating that I would be fined $500 for smoking in my room. I replied to the email asking for confirmation that it had been sent in error because I 100% did not smoke or vape in my room. The management responded with a report showing a sensor went off in my room - THIS IS WHEN I WAS DRYING MY HAIR! I followed up with multiple phone calls and emails. They refused to reverse the charge. Do not stay here. This is a scam and a fraud. A revenue generator for the hotel.