Sonesta Select Atlanta Midtown Georgia Tech

Location

Ice machine didn’t work, had to go downstairs just to get hot water for tea. Staff kept interrupting my work to ask me when I was checking out after I already paid and explained when I was checking out.

The lobby was welcoming and pretty The gym was really nice The location was very good

Nothing complementary in the lobby more than water (no coffee or te) Found out while showering there was no shampoo and the conditioner was empty. The body wash was almost empty the second day. The coffe maker in the room was not working The drawers in the room, inside was dirty The sofa on the room didn't look very new/clean The parking was not the easiest to understand For the money was not worth it. Only the location was on point

It is close to the interstate. The views of downtown are beautiful at night

You have to pay your park when you have already paid for the room and they have their own parking lot, it’s not like you have to park on the side of the road or a parking deck They didn’t clean up our room. We were gone out of the room all day and when we returned no one had cleaned or replaced the towels that we had used. The room was small. I had a king with a balcony.

The staff was accommodating

The balcony looks like it hadn’t been cleaned in a while and the furniture in the room looks worn down

The location.

I’m very disappointed with my recent stay at Sonesta. When I arrived to my room, there were sunflower seeds scattered all over the floor, as if the room had not been vacuumed or properly cleaned prior to check-in. This immediately made me question the cleanliness standards. I had also requested extra towels and blankets ahead of time, but they were never delivered. To make matters worse, the phone in my room was not working, so I had to physically go downstairs to the lobby just to request items that should have already been provided. Additionally, the ice maker on the floor I was staying on was out of service and not working at all. Despite all of these inconveniences, my room was never switched or adjusted to accommodate the issues I experienced. Overall, the lack of cleanliness, broken amenities, and poor follow-through on basic requests made my stay very frustrating. I expected much better service and attention to detail from Sonesta.