Holiday Inn & Suites Columbia NE - Ft Jackson Area by IHG

We Went To See Our Soldier at Fort Jackson It Wasn’t That Far From My Location Free Continental Breakfast Every Morning, The Friendliness of The Personnel

Terrible. Expensive for what we got. Very loud AC, not even a full roll of toilet paper at checkin along with empty body wash and shampoo canisters in the shower. Do not stay here.

Bedbugs. There were none apparent when we arrived. We noticed one later in the evening. We pulled back the blanket and sheets and saw nothing more. Redressed the bed and before we could leave, saw another larger one. My sons and daughters were with me in two other rooms. I didn’t want to risk any of us carrying bugs home with us or being bitten. My family and I opted to leave. I used a cup to catch the two we saw and notify the desk attendant. She was very apologetic and told us the floor had recently been treated because management had been notified other guests on the same floor on other occasions had reported finding them. I asked for a refund and she said since it was booked through Expedia, the hotel could not issue the refund. Expedia would have to issue the refund.

The sheets, towels & rags were dirty. I went down to the front office to swap out the sheets that had stains when we got in the room. I was given sheets with even more stains. After room service came and cleaned our room the next day, the towels they replaced our used ones with had stains and strands of hair on them. The cleanliness is disgusting.

Rooms could use updating but a lot of dining options nearby.

Check-in went seamlessly. Clerk was polite and answered all our questions. Location was easy to find, and felt super safe for families with small children, such as ours. We would definitely recommend the property to friends and family.

Impressive! Bathroom was a little outdated, but clean.

It was clean

Fresh blood in my pillow that seeped through to the pillowcase and on sheet. Various other unknown stains on bedding. Shower gel dispensers were empty. After 1st night was moved to a different room. Unknown stains on those sheets, dried snot on one wall, carpet had large white stain on it of unknown origin. Dirty hotel. Pretty sure there are bed bugs too as we both have bites on us. Management didnt seem bothered. I consider for nearly $200 a night, you could expect a higher standard. If i hadnt had such a long drive home, i would have left straight away!

Staff was very friendly