Heritage Inn Express Roseville

The guy who fixed my door was really nice and helped and so was the lady who brought me towels. Otherwise nothing.

I had an absolutely terrible experience here. The manager was awful. The pool was closed even though it was hot. I asked if I could get any compensation for that and was told it was an off season. It is in the 90's in Sacramento. Everytime I left my room I had to be let in because the lock didn't work so I had to switch rooms once again big hassle. This wasn't a vacation for me either I was just staying for a few days before setting at my new place. I wanted time to myself. I would have been better off spending more money. The location was awful. People up all hrs of the night. Definitely be careful if your by yourself. This place doesn't keep the best company. Oh and when I needed to switch rooms at no fault of my own I was told I would have to come get my room key because the manager was at the desk by herself. Mund you she has other staff and knows my door can't lock with my things in there and my dog but wants me to come get a new key for a room I have to now move to. Poor management. I had to ask for someone else on staff to have it brought to me. This lady has no business running this place. I also got double charged for this place and nobody here even noticed 2 reservations.

The staff was phenomenal

Rooms are a little out dated