Decatur, Alabama, 35601, Decatur, US
Recreational Amenities: Unwind in the seasonal outdoor pool, or stay connected with complimentary Wi-Fi and TV access. Fuel up for the Day: Enjoy a daily continental breakfast from 6:00 AM to 9:00 AM. Convenient Facilities: Benefit from free self-parking, a business center, and a 24-hour front desk.
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Guests highly rate the clean and spacious rooms and frequently praise the helpful staff.
Mold on ceiling, mold in the air conditioner with grill missing, and roaches on floor. Immediately left and tried to get my money back. Management would not return my call. I was unable to get a refund.
Property a little difficult to find. Reserved two rooms. Both were ready early but issues with payment. Hotel charged CC used to hold the reservations without permission for one room not the other. Not good. Decor is dated and worn. Needs some upgrades and refurbishment. Breakfast was average. No hair dryer
This hotel is in disrepair, is dirty, and does not offer the amenities stated. An example is breakfast, four slices of regular bread, three mini muffins, a dirty baked on waffle iron, and cereal that is caked into the dispensers, does not constitute a continental breakfast for an entire hotel. Severe water damage in the ceiling of our shower, moldings torn up and separating from the walls with black something (maybe mold) around them. Sink is separating from the countertop. Countertop doesn’t fit the cabinet which doesn’t fit the wall. Many of the Pool chairs are not usable, ice machine doesn’t work, front desk staff can be found outside washing their car.
The staff was very friendly. Outside and lobby appeared to be updated. The room not so much. The hallway and stairs needed to be vacuufloorinIn the room there was new flooring, new couch, and maybe the other furniture. The refrigerator was working but appearance was rough. The attempted patch work on the walls and trim was poor at best. You could see light all the way around the door. The bathroom was the worst part. The was a faint urine smell, the tub insert had black scuff marks and needed a good cleaning, the shower curtain was torn, and there was mold on the ceiling. Overall the room needed a through cleaning and a much better update. I wish I had taken photos but I didn't think about it at the time. Had I not booked ahead of time and prepaid we would have left as soon as we seen the room.
Hotel is not up to normal standards for this chain, property is old and run down cold breakfast only with very limited items and quanity, A/C barely cools, beds are uncomfortable, and property poorly maintained.
Beds were comfortable. Bathroom sink and mirror good shape. Lvt flooring looked modern. Sofa was hard but in goo shape. No elevator. Tub had chips at the base. Old door mouldings that have been painted over many times. Chips in woodwork in hallways. Broken window in room 204. Very squeeky bathroom door. Old closet doors for ironing board and hanging clothes. Weak coffee and limited appetizing breakfast items.
Everybody was helpful.
I could
Hotel was apparently booked out. I had 5 people in my room and we were expected to share 2 wash cloths.
Wear and tare in room. Bathroom looked grungy. Noisy dog kennel out window for 1 hour
