Regency inn and Suites

Decided to take a spur of the moment family vacation to Pensacola Beach and this place looked nice for a 1 night stay.. Terrible idea! The hotel in under construction, which i guess I missed on the website. We tried to check in early since our room was ready, they charged us an extra $20! (We were covered in sand so we payed the fee). We asked the consierge for a decent restaraunt in the area, preferably seafood. She couldn't name anything except "frozen seafood". Couldn't recommend a single local place to eat at. The room was dirty, there was a stain on our sheets. Pillows and bed were so lumpy! Plus the bed had no blankets! Just 2 sheets. The "free breakfast" was a joke, only had cereal, coffee and bags of oatmeal. I would never take my family back here!! I was so upset that we wasted so much money on that hotel!

Very bad. Bad smale. The carpet was terrible. The breafast (desayuno) was very poor. It is very expensel by the hotel condition. Orbis would be no put more in your web page

I am Absolutely disgusted by the hotel my husband and I stayed in. I'm Shocked they are even in business. It smelled like mildew and mold as soon as we walked in. The carpet was damp and there was mold on the bathroom ceiling. I didn't expect anything fancy for what we paid, but I did expect cleanliness. Neither of us would take a shower because of the lack of standards. I will never be back and was too scared to complain when I was there because I did not feel safe.

They said they were under renovation, and maybe they were just getting started on it. It wasn't just dusty from a renovation, it looked poorly kept. Like water stains on the windows and walls, mildew, cracked and boarded up windows. The electric outlets in the rooms didn't work. The towels had a plastic and sour smell to them, and they were very old and thin. The breakfast had 2 types of cereal and some bread to toast. The coffee wasn't made. But in our room, the sheets and bathroom were clean. The staff was nice, but overall, the building didn't look like it was being taken care of.

Interior of room was not complete - unfinished walls and bathroom. No shower curtain until requested. Outlets in the room did not work. Filthy hallways. Ice machines did not work. Tiny pool with little maintenance. Not close to the beach.

They didn't replace the toilet paper when out each day.

we only stayed long enough to get 2 hrs of sleep because of the fact that we had 13 hrs. of driving, and no other plan. upon arrival, the front desk worker was rude, and did not think that there was anything wrong with the place when in fact it was under construction, and smelled of all the mold that we could see just fine, and not so easily above the tiles falling from the ceiling. we stayed less than 2 hours and had to pay for the room because we were not informed of the fact that we had 15 minutes to get out without charge, then did not receive that information until after we had left, and saw the charge. STAY AWAY

I did not stay at this hotel. I had a reservation and drove two hours to get there. Once I arrived, they claimed that they did not have a reservation for me. I showed them my confirmation email with the confirmation number from Hotels Dot Com and they still said that they had no reservation for me and that they were sold out and couldn't provide me with a room. Eventually I found anther hotel room for about $33 more. I am still upset because I made a reservation and based my trip on being able to get a room at a cheaper rate than what I ended up paying. This was a business trip and I could have driven there the next morning but I went over the night before to avoid the 2-hour early morning drive since I found a room for that rate. Otherwise, I would have waited. Very disappointed.

Carpet was wet n a.c. was blowing hot even at 65 degrees as a very uncomfortable

This was the worst place to stay. First of all the price was ridiculous. I paid upwards of $200 per room. I booked two rooms. First upon arriving I was told that I was only given one room because the other room was already checked into by somebody else. I asked for a refund, and was told they couldn't do that because it had already been charged. I was further told that "these d*mn online websites book and overbook and don't tell us, and then these things happen". Well, the receptionist gave me another room. Upon entering I noticed the floor by then bed was saturated. I saw the air conditioner was leaking. I went to the receptionist and she laughed it off saying that she knew and that she was sorry but she couldn't do anything about it. The towels in the room were dingy. My husband banged his foot while walking noticing that there was a metal frame/stick sticking out from the center of the bed about a good 6-8 inches. The leaking consisted and ended up reaching the bed. By 2:30AM we couldn't sleep so we went to the car to wait for my sister and her family who stayed in the other room. In the morning I learned their room was just as bad. There was trash in the sofa. The bathroom door did not close. There were only two towels in the restroom, both dirty and one was torn (ragged). It was by far the worst stay of my life. I can't believe it was that much. I expect this from a cheap motel, but not from a $200/night hotel.