Oakland Marriott City Center

The cleanliness, and professionalism of staff.

N/a

Great hotel for staying. The metro station and ferry are close to visiting SF. A lot of cafes and restaurants around.

Good location and comfy bed!

Rooms needed some TLC. Ceilings and some minor details were aged. Shower was not very hot early in the morning.

Very friendly staff Clean room great for a short stay.

The parking when booking it stated the cost was $45 but it was actually $75 so I felt a little mislead.

Most everything: check in, staff, location, room & bed.

Dirty bathroom glasses & AC was not working. But they took care of everything right away!

The location was great. Nice part of Oakland. High walking index score. Near historic Swann's. Near Jack London Square. We went to the Fat Lady Bar and Restaurant. GREAT comfort food and drinks.

Valet was slow as molasses. They need more staffing. I hope Marriott Bonvoy doesn't think the valet service at the Oakland Marriott as acceptable. The coffee maker in our room was more appropriate of a budget hotel. The cord on the coffee maker was SO short it would reach the floor to the outlet. If you moved it to the nightstand next to where it was sitting, it barely fits bc the lamp is in the way. The parking lane labelling is confusing: rideshare left lane, drop off right lane. So we went right lane, told the door man we're checking in and using valet. The door man responded, you need to be in the right lane and seemed upset that we were in the wrong lane. Then, we'd left some toiletries in the car. We asked could they bring the car so we could fetch them. The valet said they were too busy and gave me instructions on how to go get them myself! Is this on brand Marriott Bonvoy??? I think the better approach could have been, "Would you mind coming back in 30m when we're less peak and I can assist you." Then when were checking in the person spoke so quickly and softly I couldn't make out what he was saying. I said "I really can't hear a word you are saying." He did not speak any louder or repeated the information until I asked.

Very clean and friendly staff

N/A

Great hotel! Super friendly staff, beautiful room, great food

I was very unimpressed that WIFI wasn’t free with my room (it was a suite)