Courtyard Alexandria Old Town/Southwest

The room was nice no complaints with the room

Before booking I knew we had to pay for parking stayed 2 nights $20 a night $40 all together. My card got charged $60 when I went to the front desk to for clarity I was met with coldness and felt like I was being a bother. Not even a “Hi how can I help you” just a “Hi” AFTER I had to say hi first. I didn’t even get an answer as to why I was charged for an extra night for parking.

I liked the way front desk Robin treated us very kind

Really friendly and helpful staff on reception (special thanks to Micha and Robin who were really helpful with tips on restaurant recommendations and generally very welcoming) and lovely staff at breakfast. Nice jogging track from property.

The location was not really walkable to the old town

Proximity to downtown Alexandria Comfortable bed

We were told because we added a day at the beginning that we would have to check out the next day and check back in so I called the front desk in the morning before leaving to go site seeing to see if we could stay in the same room or had to move but got no answer. So we moved all of our stuff to our car. When we returned another front desk clerk said there was no reason to move out that they always just keep you in the same room. The next morning a worker tried to enter our room at 0600 and then again at 0630, saying no one was supposed to be in that room. When we returned from our day out our key card wouldn’t work- this happened every day. We went to the desk and the clerks were nice and apologized but the manager was never available to talk to us. They never tried to make things right. We paid a lot to stay there. Half the time one of the elevators didn’t work right. The one time I wanted room service no one did it. We stayed 4 nights. I don’t like to waste staffs time making my bed and giving me new towels so my expectations are not set high. We would have just liked to have been treated right!

Great location!

Staff were friendly at check in, my room was clean and I enjoyed Starbucks being on site

Location, enough parking

No microwave in room, only 1 elevator works out of 3, Receptionist don’t have any knowledge what they are doing, the don’t have knowledge about rooms, booking anything