Ayres Hotel Corona - Riverside

The breakfast was okay, typical Hotel breakfast nothing elaborate or outstanding.

The beds were horrible. They were so hard and so uncomfortable it was almost like sleeping on a hard floor.

The friendliness of staff, style of the hotel.

Comfy room

Toilet was too low. Needs to be higher

It was clean and comfortable

Toilet was too low.

Price, bed very comfortable! Breakfast

Good

Need better signage as it was set back from street so drove right past it.

This is the worst hotel experience we’ve ever had. The first night out of nine nights we all were woken up by the pungent smell of pot/weed. It was like someone was outside our window smoking. Then our AC unit broke. The faucets leaked out of the handles. The second night as we were going to sleep, our daughter had a bed bug crawl right next to her. It was disgusting! We immediately went to the front desk and they assigned us a new room. Luckily my husband is knowledgeable in the bed bug extinction process and demanded all of our clothes be dried on high heat immediately. They needed to do two loads and complained that the night staff didn’t know how to use the dryer and it was the end of their shift and they needed to go home. He insisted someone run the loads. The moment we walked into the second room it reeked of a mixture of cigarette smoke and mold. They sprayed an air freshener in hopes it would disparate. The next morning we complained to the General Manager about the bed bug incident and the pungent odor. He was absolutely dismissive to our complaints, saying bed bugs just happen every two years. He spoke down to us and was very arrogant. To be honest he should not have any job in customer service. He offered us a $100 discount which didn’t even cover one night stay. In the drying process one of our daughter’s shirt was damaged and he offered us a $30 credit, which won’t cover the price of replacing the shirt. He offered no solution to the odor. The front desk worker suggested they have maintenance clean the AC unit while we were out. Not sure that happened as the odor never went away. We had to go out and purchase odor eliminators ourselves which did nothing. The smell never went away and was nauseating. The sink in that bathroom leaked out of the handles so bad that we had to keep a large towel wrapped around the handles to soak up the water. The tub was warped, there was a water stain on the ceiling and the toilet ran constantly. We contacted two people at the corporate office on the third day and have never heard from them. Will never patronize an Ayres hotel again.

The location and bed comfort.

The hallways smelled like food. Almost like people were cooking in their rooms.