SpringHill Suites Houston Medical Center / NRG Park

It was clean.

I didn’t know that the parking lot was on a paid basis and guarded by a gate but I guess that provides some safety. The tv in the bedroom area was burnt out and had a strong blue coloring and my kids could not enjoy it. It needs to be replaced.

Everything!

N/A

Proximity to NRG stadium; friendly staff

Not enough lights; ice machine broken on floor

I really like how the receptionist was very attentive and respectful

There wasn’t nothing that I didn’t like about my stay

The staff here is genuinely great!!! I want to start with that. Ms. Shirley at the front desk was especially helpful and got us checked in early with no issues. Unfortunately, during just a one-day stay, we ran into multiple problems. When we returned to our rooms later in the day, both were flooding because the showers wouldn’t drain. Maintenance came after a while, spent about 20–30 minutes looking at it, and said we’d need to be moved. Due to not having the tools to fix it at this time. The new room had its own issues: very low water pressure, barely warm water, and the TVs didn’t work. We called the front desk again and were told maintenance would come, but after a couple of hours, no one showed up. To be clear, this isn’t a staff issue.. they’ve all been friendly and doing their best. But for the price, the condition of the hotel just isn’t acceptable. Even the hot tub was colder than the pool. Management needs to invest in fixing this property. The employees are solid, but they’re stuck dealing with problems that shouldn’t be happening in the first place. For what you’ll pay here, I’d recommend staying somewhere newer and better maintained.

The staff here is genuinely great!!! I want to start with that. Ms. Shirley at the front desk was especially helpful and got us checked in early with no issues. Unfortunately, during just a one-day stay, we ran into multiple problems. When we returned to our rooms later in the day, both were flooding because the showers wouldn’t drain. Maintenance came after a while, spent about 20–30 minutes looking at it, and said we’d need to be moved. Due to not having the tools to fix it at this time. The new room had its own issues: very low water pressure, barely warm water, and the TVs didn’t work. We called the front desk again and were told maintenance would come, but after a couple of hours, no one showed up. To be clear, this isn’t a staff issue.. they’ve all been friendly and doing their best. But for the price, the condition of the hotel just isn’t acceptable. Even the hot tub was colder than the pool. Dead bird on patio for the whole stay wasn’t picked up.. Management needs to invest in fixing this property. The employees are solid, but they’re stuck dealing with problems that shouldn’t be happening in the first place. For what you’ll pay here, I’d recommend staying somewhere newer and better maintained.

Nice staff and clean spacious room

Breakfast