Mercure Chantilly Resort & Conventions

The location is beautiful and the garden/outdoor area is very nice. The property itself has a pleasant atmosphere, and some members of the staff were polite and helpful.

Unfortunately, our stay had several issues. When we entered the room, the sink was blocked and overflowed when I washed my hands. The welcome water bottle was empty and dirty, and I was told at reception that I should fill it myself. During the heatwave there was only a duvet and no lighter cover, which made sleeping uncomfortable. The shower water temperature kept changing from hot to cold. Around 3 p.m., a fire alarm/drill woke us up and scared us, as we thought there was a real fire. We also ordered chicken for lunch, but both my girlfriend and I could not eat it because it was extremely chewy. Some staff members were polite, but others did not speak English, which made communication difficult. Also, the terrace I paid for was not covered, so it was practically unusable in the heat and sun.

La literie La configuration de la chambre familiale Le petit déjeuner L’ambiance générale du lieu

Ras

Bel hôtel avec une belle décoration, bien situé près de la forêt. Les équipements sont nombreux pour un séjour agréable : billard, table de ping-pong, vélos et une magnifique piscine extérieure

Le petit déjeuner est excessif en rapport à sa qualité, brioche dure, pas de gâteaux, jus chaud