Hilton Garden Inn Austin Downtown

It was comfortable

My room door was left open after the cleaners had been in and when I raised this as a concern the staff disregarded this far too quickly

Staff was great.

There was blood on the bed sheets, and not from me. There was someone else’s hair all over it as well. The air conditioning did not work. The toilet barely flushed and got clogged on of the nights.

There only 2 elevators working. The bath fan didn;t work. The bath sink didn't hold water.

Elevators

It was clean and the room was spacious

1. Valet parking is the only option and it’s $69/night! The price is not stated in the info so once you are there it’s too late! 2. The restaurant is only open 2 hrs in the morning & then again at 5pm, so if you want food there is none midday! 3. Everything is over priced! 3 drinks/1snack at the snack store $40! 4. The standard breakfast that at most hotels is included is $22/pp! 4. Incidental deposit $300! 5. They charged me 2x at checking and the staff person could not correct it - only the manager! 6. They charged me an unknown $158 that is still not explained and now I need to dispute! 7. The last day of my stay all the elevators were down! Only 1 service elevator was working & everyone had to wait for staff to run people up & down! 8. I stayed during the winter storm & the building was not heated so you had to stay in your room the entire time! If I could give it zero stars I would! Worse experience ever!