Courtyard by Marriott Fishkill

Tyler made the check in amazing! , his friendly, pleasant presence made the difference.

Great hotel and attentive staff. Stayed for one night and everything was great.

Booked and paid extra for balcony, received first floor and couldn't even open the door. Rooms felt really small. Felt claustrophobic with the huge sofa in that small space. Sheets were a little wet from laundry so the whole room felt humid for the first day.

I stayed at the Courtyard Marriott in Fishkill, NY. From the moment I walked in, I was greeted, offered 2 bottles of water, and was given a complete explanation of what time breakfast is served, as well as dinner hours. The service here is excellent! Great value for the money!

I was Charged again at arrival even though I paid ahead. When I brought It up, Tyler knew exactly what happened and fixed it for me. He also went above and beyond to help me find my lost phone. Kudos to the staff for going the extra mile.

Starting off with a positive note, the hotel in general was nicely presentable and the large bed was firm yet soft on the top and comfortable. It helped both of us to sleep well, which is a problem for each of us at our home. The room seemed a bit cramped and small. But the room has a nice springtime view from the window. The desk clerks and the Bistro attendants were friendly and helpful. I was sitting at the desk at which the extra large flat screen TV set on the second day we were there when I noticed a dullness on the base and desktop. I touched it with my finger and drew back a finger full of dust. Suddenly my positive opinion changed to "ick!" It looked like it had days' worth of dust on it. I made me wonder what else was not done in a professional way. Well, the "desk clerk" informed us at the check-in that their cleaning schedule is that the cleaning is done every other day, not each day, not even making up the bed. Ok, knowing what to expect ahead of time, we didn't care that tomorrow the bed would not be made up or the bathroom not thoroughly cleaned. BUT on the second day when we entered after our area touring and being tired, it was not cleaned or touched at all. Then I had to go down to the desk and report it. The ladies (2) were outside our door but they did not have our room on their list of things to do! The desk clerk checked out all their records and saw no reason to have been skipped. She asked a couple of appropriate questions and then said she "would take care of it." She offered to give us a complimentary breakfast in the morning. We were pleased to hear that. BUT the problem with that is in the morning the Bistro only had cold items that could be offered for breakfast but not true breakfast meals. No hot meals were cooked and served, we settled for a large muffin and OJ and fruit cup for me, and a muffin and hot coffee and something else for my husband. On the road we went. Today, is the 3rd day since we left the hotel and we finally received our room bill by email... Quite behind what a good billing schedule should be. IF we had any issue with the billing, we would not have known about it until 3 days later. We had been to the same hotel a few years ago and were satisfied at that time; this time, not so much, I am sorry to say.

We stayed for one night and the room was disgusting. It stunk, there was still stuff in the room from the previous guests, bedding was dirty, and overall unkempt. The pool was also non functioning. The check in person however was FANTASTIC and they should really be managing a high end resort.

The property served our needs well.

Had a small problem upon arrival and a woman in housekeeping fixed it immediately. All went well.