Club Marma Hotel

Personelleri gerçekten çok nazik ve yardımsever. Ama yemekler çok kötü. Otelde yapacak hiçbir şey yok. Plajı güzel. Bir de her şey dahil olarak rezervasyon yapınca insan gerçekten her şey dahil bekliyor ama maalesef öyle değildi. Yemek zamanı dışında alkol dahil değil, dahil olan alkol sadece yerli bira ve şarap. Onlar da su gibiydi. Hiç yemek yiyemedik.

Recently, we stayed for a week in a stunning-looking hotel with an excellent location, but unfortunately, our experience was predominantly disappointing. The hotel seemed to have all the ingredients for a top-notch stay, but the service fell short on several fronts. Here are two examples of our unfortunate experiences:

Upon arrival, we discovered that the insect screen in our room was broken, which deprived us of the option to open the windows without exposing ourselves to unwanted visitors. We reported this issue immediately to the front desk, where we were assured it would be promptly resolved. Unfortunately, this was not the case. Throughout our entire week-long stay, the problem remained unresolved, forcing us to sleep with closed windows in a poorly-ventilated room. During check-out at 6:00 AM, we found ourselves in an unexpected predicament. There was no one present at both the reception and security desks. This was not only inconvenient but also concerning due to the security issues it raised. We had our baby with us and felt very uncomfortable. After a nerve-wracking 20-minute wait, a staff member finally appeared to assist us. The check-out process was far from smooth, as obtaining the correct invoice proved to be quite challenging. Unfortunately, these are just two examples of the many shortcomings we experienced during our stay. It appears that the hotel, despite its beautiful appearance and ideal location, grapples with serious issues in terms of service and efficiency. My advice to the owner of this hotel is to urgently conduct a thorough review, not only of the facilities but also of the staff and operational processes. Such a lovely hotel deserves to provide its guests with an unforgettable experience, and it is certainly achievable by paying attention to all aspects of hospitality. Hopefully, future guests will have a more satisfying experience than ours.

Ben eşimle 10 gün 9 gece eylül 2023 te tatilimizi Club Marma da yaptık, personeli ve hizmetlerinden çok memnun kaldık. Bizlere servis yapan Serdar bey ve Fatma hanımdan çok memnun kaldık,yemekleri güzeldi, Bilhassa taşsız denizi, çok fazla derin olmaması bizi çok memnun etti.

A great hotel for a relaxing holiday, there is peace and quiet around. Wonderful beach in a quiet bay, sand, clear water. Good restaurant, delicious food. Pleasant music in the restaurant and on the beach. At 11.00 the bar closes, the music turns off and there is complete silence. The rooms are spacious, decorated in a modern, calm style, equipped with everything you need. In the morning you can admire the sunrise. A positive impression of the hotel and pleasant memories.

The rooms had limited hot water, not always enough for 2 people. The cleaning could have been a little better.

Swimming in the crystal clear, calm water, the beach. The location is great. I travelled to this hotel mainly because of the water.

The lack of service, the facilities are not well taken care of, chipped plates and repetitive menu. It's not well administered.

The only things we liked about this hotel are: 1. The big room size we booked (We stayed in a junior suite which had a separate living room) 2. The nice and clean sea next to the hotel. The rest about this hotel is definitely bad.

Definitely not worth for the whole bunch of money we paid. Here are the concrete reasons: 1. We had requested a cot for our 1 year old baby. They provided a camping bed without a mattress. They just put a duvet in the bed. We said on our first day this is not usable for our baby. Then they changed it with a poor quality sponge mattress which did not have the same dimensions with the camping bed. There was a lot of space between the mattress and the edge of the bed. We just thought they didn't have any other mattresses and didn't complain more and let our baby sleep in this uncomfortable bed. But after 1 week we have seen that they were taking a really big camping bed and a thick nice mattress out one of the rooms during cleaning and we realised that they just behave differently to each customer. 2. The bedroom door handle was broken and therefore we couldn't close it properly after our baby slept in the bedroom because otherwise she could stay locked up in the room. We have mentioned the problem twice to the reception and they sent someone to fix it but it couldn't be fixed properly. 3. The meals, the grill were really fatty. The pastries were ok. The coffee was terrible and besides it was charged except the breakfast. 4. They provided fixed places to sit during meal times which was unfair. Some people were sitting very close to the grill, restaurant, some far away, some in the sun. Besides, we had to look for a new high chair for our baby every time we went to have a meal. People were just taking it away. And everytime I had to clean it by myself for my baby to be able to sit. Most of them were broken too. 5. The hygiene was terrible. The carpet in the room was dirty. We could definitely see the dirt on the clothes of our daughter who was crawling. There was a mosquito net under the sofa in the living room. During our 10 nights stay there was no cleaning except the vacuuming I asked for once.

Good food, there was a lot of meat and vegetarian options everyday. Room service was regular and careful. The sea is far from being any wild, very much suitable for kids and people with lower swimming skills.

The playground is very much exposed to sun. It is impossible to use it during the day, Some of the tables at the restaurant are also very much constantly exposed to sun. The hotel management can easily countermeasure both. That would improve the experience of kids, guests and the service personnel at the restaurant.