Comfort Suites Stafford Near Sugarland

Friend office Experience was very Bad.

Quiet location

The hotel spelled like roach spray. The carpets were filthy. The room had roaches. I stayed one day if my planned 5 day teip

No change for water , fake add on website reservation was for a hot tub none was available hotel was under construction, no ice maker felt like a real hoe house never will come return wish I could get a refund

Garbage hotel seriously - hotels shouldn’t be ad retailing this - worst breakfast - they had block of cream cheese and butter on a same paper plate with butter knife stabbed into it…. People don’t even eat like that at home

I liked that the rooms were very spacious and the beds were very comfortable. The breakfast was also very nice just what you would expect, waffles, bread, yogurt, the usual. This is a very nice place to stay, it is a little outdated though. I checked out the pool and the hot tub and they was very dirty. It has not been maintained in a long time and there were dead bugs. Otherwise a very lovely stay

great

It was all good and i

The person who checked me in was very nice and the room was fine, until it wasn’t. When I returned to the room at 10 pm the day after check in, there was a puddle of water in front of the mini fridge, and a cricket in the floor which I covered with a cup then headed to the front desk. After standing there for a few minutes I called out for someone. They came out, I explained the situation to which they replied that maintenance had already left so he would have to put me in another room. I asked if we could simply unplug the fridge and throw some towels down to clean up the water and he could just get rid of the cricket for me to which he replied that housekeeping had already left for the day, he would need to put me in another room. I asked why they would be needed and he said to mop up the water. I then said he could give me the towels, I will dry it up and if he could get the cricket out of the room, I would appreciate it. They were confused as to what a cricket was and no, he will have to switch rooms. I repeatedly told him I was checking out the next morning and that he was asking me to pack all my things to switch rooms at now 10:30pm when I was checking out in the morning. Completely unreasonable. Very poor customer service also at checkout after explaining to them. PLUS the property is being remodeled; there are supplies, materials, equipment, closed exit doors, and a green pool that I refused to get in. New management is needed at this location for sure.