Homewood Suites by Hilton Indianapolis At The Crossing

NO NO NO!! Do NOT stay here! The buildings have peeling paint, rusty sideways from the iron railing, the rooms were old and worn, our room smelled like marajuana,etc. We took one look at the room, canceled our reservations and went to another hotel. The manager was nice about it and wanted to hear our issues, but after reading the other reviews of mold, bed bugs, etc., we were high tailing it out of there!!! Never again do I let my husband book the room without me!!!

No elevator in the bldg that my room was in. Had to lug the suitcase up the stairs and I am a senior citizen. Also noisy people around me. Always slamming the doors. Only went down to the breakfast one time and no bacon. Found hairs in my supposed to be clean towels. The pillows were not supportive and the mattress was like it was worn out. In my daughter's room the pull out couch made her back hurt due to the super thin mattress offering no support. Do not think I will stay at one like this again.

At 6:30pm on the day I was to check in, they canceled my reservation - and deleted it even being made in the Hilton system. Had my flight not been delayed, and arrived at 5:00pm as intended, would I have had a room? Also, did they cancel my room because of "maintenance issues" as they claim, or because a GenCom Indy 25 convention is in town and they could book my room for 2x, 3x what I paid? I'll never know and likely Hilton will not see me in their hotels ever again.

The staff is beyond rude, we left behind a item and when we called as we was turning around and all of a sudden they had no idea about the item and they don’t have it at all. When we talked to the staff at the front desk they couldn’t talk without stuttering( which same one I checked in with so he doesn’t have a disability). Wouldn’t even look at us in the face. They acted very unprofessional.

No elevators. I should have requested a lower level room. At 71, it was a struggle to get pet and bags all up to the second level. Was told it was recently remodeled. Interiors weren’t perfect but OK. Exteriors showed their age. All in all, we were ok with the property.

The room was perfect for our needs Loved the kitchen Staying as long as we did helped with not having to have take out all the time

Location close to shopping malls and the highway

We were there for five days, and we asked for fresh sheets and for them to make the bed for five days in a row, it was promised five times, and never done. They cleaned the room once in the five days, also I had to practically beg for that, the room was not clean at all when we arrived so we ended up cleaning at arrival ourselves. We are not diva’s by the way, you can see that our other reviews are usually really positive but being ignored and not getting a cleaning for days after arriving in an uncleaned room is nuts at this price point.

It was fine. The hotel is starting to look a litte run down. Clearly short staffed, difficult to get rooms serviced. Our room clearly had a humidity issue and felt damp and smelled a little like wet dog. We where there for a week ans i almost bought a room deoderizer

When I arrived the television wasn't working and was told 3 different as of 10:42 p.m. that the problem was getting fixed. I also was told that no one here at the hotel had a working television only for me to walk outside and I see someone watching t.v. I don't like being lied to and this is an inconvenience.