The Portofino Hotel & Marina, a Noble House Hotel

Of course the setting by the ocean is gorgeous but it is the service people who made all the difference- like Anna who remembered our names and knew when my mom needed her wheelchair.

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We were in town for a wedding; the room was reserved for us by the wedding party. The rooms are run down. Beds uncomfortable and very squeaky. The linens are scratchy and feel very cheap. There were scuffs everywhere on the walls and carpet. There are no comforters and the "ocean view" is a view of the harbor wall. Lol. The walls are also exceptionally thin; we were frequently woken up by people coughing in the next room or walking around above us. There were large interior windows into the bathroom area with plantation blinds over them. Really strange, no privacy. We had a jacuzzi tub room but it was so dirty we never used the tub; there was mold around the nozzles. tbh if I were the manager I would be really embarrassed to oversee rooms in such a state. Since it was booked on our behalf by the wedding party, we were happy to let all these things slide. Just happy to have a place to stay. You can imagine my surprise when I see that they charged my card that I gave at check in (for a pet deposit) over $400. They waited until after we already checked out and DIDN'T EMAIL A RECEIPT. I called to question the charge as soon as I saw it, I had only agreed to the pet charge for my dog. They said it was standard practice and they could retroactively charge the booking party's card if I gave them contact information, but neither of us agreed to these charges in the first place! They charged resort fees, parking fees, breakfast fees (we never had breakfast at the hotel, we separately purchased a $4 coffee one time) all to my card instead of the booking party's without telling me or bothering to issue a receipt to either of us. Incredibly sketchy practice. I had to file a dispute with American Express who has been much more reasonable re. charges I didn't agree to. We were already really unhappy with the quality of the rooms for the listed price but this was the last straw, we will never ever stay here again and I cannot recommend that anyone stay here. What a horrible experience. Do not stay here :(

Fabulous experience at this hotel! Beautiful views, convenient and delicious restaurant on site. The front desk staff, especially Gregory, were very helpful and friendly- they went out of their way to befriend my daughter and were incredibly kind and fun. Would definitely stay here again!

The room was amazing. The service …I would call it the care.. was exceptional. There were several exceptional staff that really made our stay: Courtney - loved that she knew the history of the breaker wall and she just made it special, Andrew at the restaurant, he made our stay so great and cared for us when we needed a special cup of tea, Minny from house keeping who had our back and then Johnny from valet who made leaving a story of our trip. His job may seem small but he made my exit great. Oh, Carlos from engineering was always around to help with any need. Also, what a great fun place. Room service breakfast was exceptional. Excellent coffee and Mom’s Garden Omelet. Next level. The pancakes so tasty and light and clean. The bandThursday night was fabulous. We danced out butts off! PS. I live in North Hollywood and would consider this one of my favorite vacations! So close yet so different than my neighborhood.

I am having an amazing trip here! The front desk employees are fantastic, they have been so kind, attentive, and friendly. Especially Anna, she has helped me a lot and provided great recommendations. Highly recommend staying here and saying hi to Anna!

We got an oceanside room and it was amazing to watch the boats, crew, sea lions and birds all day and in the mornings. The room was nice and we absolutely loved the lobby, coffee shop, and Baleen restaurant.

The pool was terrible. It looks like it has not been upkept since 1970. Literally old pool deck, rusted grates, and very small pool. There were no towels and it really really needs an overhall for the hotel to be charging as much. Even the pool chairs should be updated. Thank goodness the beach close and harbor and pier were the highlights.

We checked in on Friday afternoon for a two night stay. The valet and front desk staff were delightful. Welcoming and ready to please. Our room on the second floor was spacious and has a balcony overlooking the Pacific Ocean and the entrance to the harbor. The morning coffee bar was outstanding with made to order lattes, coffee and pastries. Romantic, peaceful, clean and well appointed. We will definitely go back.

Location fantastic. Didn't have breakfast at the hotel. Will stay again. This was our second time .