Quality Inn Clinton - Laurens I-26

I booked a smoking room with a AAA or AARP discount. Confirmation showed a smoking room with 2 double beds. When I arrived at the hotel around 3:30 to check in, I was told that a smoking room was not booked (incorrect ) and they don’t give AAA or AARP discounts. I have never been denied a discount especially being disabled. I asked where the nearest grocery store was and she said straight down the road a few miles and to googled it. I finally stumbled across one an hour later. The bed was fine but pillows were way too soft. I was exhausted and really didn’t care at that point until the room next to me (125) sounded like a zoo, dog barking, bird screeching, and something like rats screaming. I have pet rats and the only time I heard them make that noise was when they were fighting. About 11:45pm I couldn’t take it anymore and called the front desk. He said he wasn’t sure what to do about it but would see what he could do. The noises and barking stopped at some point. I have traveled a lot and stayed at various brands and have never had a room with NO USB ports. This is mandatory nowadays for cell phones. I would not recommend this hotel, you will never know what kind of room you’ll get and can’t make changes when you arrive.

Convenient

Everything was just fine for an overnight stay

Smoke alarm was beeping and needed to be changed, bed was hard as a rock

Nice spot to stay

This place is a toilet bowl!! I booked a room here thru Travelocity for 4 days and three nights in early July this year. I arrived approx 9p. The first thing I saw outside when I arrived was an obviously drunk man stumbling and struggling to stand up AND constantly grabbing is crotch. Ok, I thought, this was just bad timing on my part. I checked in and the front desk clerk was very nice. I went to the room opened the door and was hit with a horrific stench. To be honest it was a smoking room which I had requested but this smell was in another level of gross. The place was dark dingy and falling apart. I sat on the bed and tried to make the best of it but just couldn't take it. I left after 30 min. I checked out at the front desk and briefly explained the problems. I told them that I understood if they needed to charge me for the night and left. A few days later I noticed they charged me for THE FULL 4 DAY STAY, even though5t I was only there 30 MINUTES!! I complained to Travelocity sending pictures of why left but the management of the hotel refused to refund the 3 extra days. Shameful and disappointing. I expected better from the Quality Inn brand. I will never stay at a Quality Inn again.

Ridiculous price.... mattress is beyond shot

The staff was friendly, the grounds are well maintained, the room was clean, and there's a great restaurant right next to the hotel. The bed was the most uncomfortable bed that we have ever slept on. It was springy and lumpy.

I need to talk to someone about this problem that I have it's very important for someone to talk to me about it