Red Roof Inn PLUS+ West Springfield

Customer service was great. Very helpful and polite staff.

Could have been a little cleaner.

we found booze bottle under bed

Would have been nice to have some type of breakfast or continental breakfast would have been good.

Amenities.

Location

Place was dirty and run down, shower was so gross we didn't use it, smelled dusty in room, sheets had tears in them.

No tissue in the bathroom room wasn't clean found a used condom and wrapper next to the night stand how was it missed if room was cleaned throughly and the bedsheets were dirty we left early didn't even stay the night very disappointed 😒

Didn't like anything at all

Room was clean, convenient location

There was a large heavy mirror that was not attached to the wall just leaning behind the door. It is an accident waiting to happen. There were guys drinking late at night near their truck and loud. There was no fridge. They charge a $50 deposit when you get there even if you paid online. They say they will give it back when you check out. They only gave 46 back. They make you call to see why not all the 50. To find out they charge you for the safe you didn't even use. They proceed to tell me that I should have red their sign posted in the lobby. They actually should tell every guest verbally because I didn't see any sign stating I will be charge to use a safe I didn't even use. I had to call them to reimburse the $3.