Cingaki Hotel

The staff were very friendly.

Simple gadgets like iron and electric kettle weren't available. The toilet is separated from the room by means of a fabric curtain.

Big rooms and a nice terrace. Comfortable beds. In general, nice people working there. It is close to Mombasa airport. Breakfast (bananas, bread, butter, boiled eggs, milk, and tea) was pleasant.

The cleanliness of the room—especially the bathroom—could definitely be improved. However, this wasn’t the main issue for us. We arrived by taxi arranged by the hotel owner, but he didn’t inform us of the price beforehand. Upon arrival, we were suddenly surrounded by people, and the driver said they were helping with the luggage. Assuming they were part of the service, we paid them, thinking it was included in the transport arrangement. When we got to the hotel, we also paid the driver €20, but he claimed it wasn’t enough. We explained that we had already given €20 to the others, and he replied that he didn’t know who they were—he had essentially allowed strangers to handle our luggage. Later, I received a private message from the hotel owner saying that the driver was disappointed with the payment. I replied that they should have told us the amount in advance so we could agree on a price—especially since the driver never mentioned one and just threw out a number. Later on, we went to a restaurant for takeaway, accompanied by someone from the hotel. As we ordered, the prices kept changing and increasing. We asked for a breakdown of the individual prices (to compare with what we were told initially), but the situation became chaotic, with the waitress speaking privately into the ear of the person from the hotel. In the end, we didn’t want to argue—since we were tired—but this is not how guests should be treated. The owner seems like a good person, and we had never had any issues with him personally. But he should be more on top of things. Overall, we didn’t feel welcome at all. We definitely won’t be returning.

Near airport.

I was bitten by mosquitoes due to torn nets. I had to walk alone midnight looking for mosquito coils to light. They don't have any meals.

The staff is extremely friendly and helpful. They also serve testy breakfast. The place is located close to the airport, so it is good for short stay.

The staff very friendly, the guy organized the dinner delivered at the hotel, parking inside, the room was good with a little terrace

very friendly and helpful staff

not able to pay by credit card

Quiet place next to school building, outskirt of Mombasa, far from city center but close to airport and Nairobi train station, fast WiFi

Hot in the room at night despite ceiling fan. Mosquitoes as night despite mosquito net