Travellers Beach Hotel & Club

Thoroughly enjoyed my stay at Travellers and would definitely come back. The customer service was spectacular. We were first greeted by Elias, then the rest of the staff and all was immensely appreciated. Huge apprciation to the chef, who would come out at the end and individually ask us what our thoughts were. The buffet food was so delicious. To top it off, we were sick and he even cooked up a rice dish especially for us. Unfortunately the rooms are very dated and need a renovation. Bathrooms quite unpleasant. The pool and recreational activities are very good! I would suggest for the hotel to implement a policy where you can only leave your towel on a sunbed for 30 minutes. Most of the time no one is on the bed and it's wasteful and under utilised.

Great

Excellent rooms.

Während des gesamten Aufenthaltes kein warmes Wasser zum duschen und man hat es nicht in den Griff bekommen

Paid a lot of money (for me) for two nights in this hotel based on the fact that I had visited there and used the pool etc. Unfortunately the service was not equal to the surroundings. The staff (one or two in particular) were robotic and unresponsive, they seemed to be more interested in procedure than customer service or care. I personally find it crazy when you have staff who just seem very unhelpful, rigid and unwilling to change their position (whatever that might be) What a shame!! As the hotel and its location are phenomenal …. Completely let down be front desk (first point of contact) staff. There needs to be some training here I think, staff need to understand that first priority is the care of guests NOT procedure.

It was a relaxed stay. Was able to complete editing and online publication with Apple Books of a new book on "Health Policy for Climate Change". Value for money for **** star hotel.

Excellent but the water in the room was salty and the hot water didn't flow well in the morning.

Sehr nettes Personal, gutes Essen, sehr hilfreiches Personal.

Excellent service, very friendly and accommodating. I will only stay at Travellers’s Hotel in Mombasa for my upcoming dates, security is on their game, loved it. Best waiter is a gentleman called bush man, talk about above and beyond. Ralph

Schon seit vielen Jahren immer wieder in diesem Hotel und es fühlt sich immer wieder an als würde man zu Hause sein. Sehr empfehlenswert !!!