Red Roof Inn Rockford East - Casino District

That it was a motel

The front desk woman. She was rude and made us feel like anything we needed was an inconvenience also we stayed two nights and the second night they wanted an additional $50 deposit for to e 2nd night.

Nothing

The people working there are thieves and liars, absolutely do not stay there. They will steal your money, short your deposits and make up excuses.

The people who run this property are liars who will short the refund on your deposit and falsely claim you checked out late to justify stealing money from you.

There isn’t anything positive I can say about this experience.

The rooms are NOT clean. There was dust particles in the air & honestly it seem like they have been reusing the same bedding for over a decade. I had an allergic reaction to something within 40 mins of which could’ve been fatal & the manager “Micheal” lack accountability and denied me a refund for the stay even though I couldn’t stay passed 40mins & had to return the keys. No resolution was provided when I voiced my concerns about my allergic reaction at the front desk. She didn’t even try to give me a new room. The manager was unprofessional & rude! When I gave him a call to discuss my concerns about my experience and request a refund he told me that after you step foot in the room you are no longer entitled to a refund but it doesn’t just stop there! As I was trying to walk him down my experience the night of this tragedy he felt the need to describe one of his workers in a derogatory manner. I told him I was assisted by a woman that night & he then stated “that’s not a woman, that’s a man, that’s a transgender” which was BEYOND inappropriate & unprofessional to me. I was so upset that I told him he was unprofessional for not calling to apologize for my experience and also blatantly disrespecting a person who works for him under this location. He lack so much respect and dignity that he hung up in my face as I expressed my dissatisfaction with his behavior and my stay. He gave every reason why he couldn’t give me a refund even though I didn’t end up staying at this location after experiencing a tramatic allergic reaction to something in the room. He even went to further lengths and lied to corporate about what was used within the room to justify keeping my money. Please keep in mind that the Inn rented out this room not even 10 mins after I returned my keys (I had the last available room). DO NOT BOOK HERE! They’re dirty, the manager is careless, rude & reckless on top of being unprofessional. Corporate cannot help you!

No fridge and they should all have them