Red Roof Inn Cleveland - Westlake

Entered room and it smelled must. even somewhat mousy. Someone had the toilet tore apart and we had to flush by reaching into the take and physically lift the flapper. At the point we realized this we were settled into the room and did not want to change rooms. Then I inquired with the front desk and asked about an ice machine. I was told there is an ice machine near the front desk but it is out of order. I asked about a discount with all that is wrong and I was told to talk to management at check out in the morning. I did ask for an discount/adjustment in the morning and I wqs told " we have plenty of rooms, you should have asked to be moved to another room! Never ever will I stay her again. Donn Larson Hudson, SD 605-360-1112

The location is very convenient, especially for the cost. I liked that they are very accommodating to pets, and are easy to get to. Basic room and a safe and reasonable comfortable place to crash for a quick trip.

While Booking.com showed there was breakfast included, it was only coffee available in the lobby. Not necessarily the establishments fault, but it was something I looked for when making the reservation. Also, pay close attention to the type of reservation you make. I didn't, and the room I reserved did not have a refrigerator. I should have paid more attention.

Needs some repairs and better cleaning

Very convenient, clean and staff was great

The outside was very dirty and spider.Webs all over the place with big old spiders

Facility was just DIRTY. A lot of hair on shower drain. Safety lock was broken but not fixed. Staircase smelled of urine and just dirty. I saw many people working. How couod they have kept the room so dirty with all these people working? Dirty. Booked and paid for 2nights but only stayed 1 night and moved to a different hotel acriss the street. If that hotel had a room avaliable, I would've moved the first night and just gave up on the money. That's how horrible it was.

It was clean and felt safe.

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