Quality Inn Hays I-70

Room: Fine. Customer Service: ZERO!! Everything in the room worked and room was quiet. Next morning, went to breakfast and NO COFFEE at 8:30 a.m. No condiments for scrambled eggs! Had stayed at a Quality Inn the previous days in Texas, and they, too, had no condiments for scrambled eggs. Guess these folks don't use ketchup, salsa, or hot sauce on their eggs in their culture! NO ONE AT FRONT DESK DESPITE REPEATED RINGING OF THE DESK BELL! Found two housekeeping staff, told them about no coffee, and they ignored me. Suggest that guests eat elsewhere for breakfast.

Bed looked clean but bathrooms were gross. Had black mold on shower head. Toilettissue holder falling off wall. Noisy br fan.floor grout looked iffy. In my grandkids rm the ceiling was leaking water made floor EXTRA SLICK. management refused to refund money for 2nd rm. Also,the breakfast area was dirty and out of items both days. Syrup container was not cleaned for several days it appeared. Floors tables and walls had not been cleaned.

Quiet, nice beds, efficient and fast assistance when needed

Halls were filthy - looked like they hadn't been vacuumed in months. There was a hole in the wall in our room. Pool looked dirty and smelled like fish.

The hotel is very worn down. The walls In the hall have ripped wallpaper, carpet is filthy. The rooms need major overhaul. Hills in the walls they painted over, baseboards falling apart, we decided to not use the shower since it had what appeared to be mold in the clear calking around the faucet and dial. The silver bracket that covers the hole where the shower pipe comes from the wall was detached and hanging down, exposing the Sheetrock etc. there were a TON of kids running the halls till after 1130pm and again around 7am. Someone had a dog that was a loud barker also whenever someone would walk by their room just down from us. The breakfast area was filthy, the waffle machine had a hand written note saying “out of order”, the pastry holders doors were falling off, no coffee available. I could go on but I’m running out of space.

The room was clean for the most part. Could use a good dusting and the box springs had cloth hanging down. The sink drained slow and there was no plug for the drain so we had to use a bottle cap to hold the water in the basin so my husband could shave.

Worse smelling , run down room , absolutely aweful parking as bad.

The tub looked stained and nasty, toilet wouldnt work found out water was shut off because it runs constantly, booked here for hot tub advertised online and they dont even have one.

Staff was great.

My stay here was not bad. The room was clean and comfortable. The service was friendly. Breakfast was decent as well. Just not very much variety.. The parking lot was kind of questionable. Did not see much parking being available. All in all, not a bad stay.