Hotel Residence Bellavista - Camping Polsa

Bellissima tenda, pulita e calda

Omgeving is prachtig

Matras was niet echt comfortabel.

Casetta dotata di cucina con stoviglie. Stufetta potente. Posizione tranquilla e comoda per passeggiate. Piscina e spa a pagamento. Cani accettati con piccolo supplemento. Parcheggio auto vicino alla casetta.

Staff educato ma non particolarmente accogliente.

The view and surrounding area was very good. Staff was friendly and food was also good and price was reasonable. Overall a very good expereince. Definitely recommend.

The breakfast was very limited in choices, but the food itself was okay.

We stayed here from April 5th to 11th. We specifically chose this hotel and booked a room in the main building because the use of the spa facilities (pool, sauna, and jacuzzi) was included in the price. This was a crucial factor for our family trip. Unfortunately, after our first day, the hotel administration decided to completely shut down the entire spa center, presumably due to low hotel occupancy. The swimming pool was completely drained so our kids couldn't use it, the jacuzzi was turned off, and the sauna was shut down. (By the way, the sauna door was missing a handle anyway, making it impossible to close properly). It is completely unacceptable! Even if there are very few guests in the hotel, you cannot just turn off the services that people have already paid for in their booking. During our stay, we complained to the reception desk twice regarding this situation, but no action was taken. After our stay, we officially requested a partial refund for the lack of paid services, but the hotel management absolutely refused to do it. Very poor customer service and unfair management. I strongly do not recommend this hotel. Save your money and book somewhere else.