Villa Copenhagen

A lesson to hotels: if you don't aspire to 5 star status, you can get away with small imperfection. But, when you claim 5 star status and charge $930 per night for a solo traveler, well then a whole series of mistakes feels just plain wrong. I've stayed at the Villa before and liked it quite a lot. I still like it, but with strong reservations. The decor is lovely. The soundproofing -- beyond reproach. The staff almost uniformly cheerful and helpful. The problem for me starts with the rooms: I am used to differences in size and presentation, especially in older hotels. The Villa C is large and be warned -- the rooms differ. I booked (6 months ago!) a bright room with a nice view. Looking at the website, I wanted to be assured of space, so I went up to the top category. Not standard, not superior, not superior plus, but deluxe. (After that, you have to go with suites). I like having the extra space to do my work during the day. I was assigned a room in the attic. no. 4030. Granted, it had a fantastic sitting area -- a couch and two beautiful chairs. But it was about as dark as can be. One garret window at one end did not help much. You had to keep the lights on all the time. And now the issues started compounding: the light switches -- to this day, I cannot figure them out. Press once, nothing happens. Press twice nothing happens. At the third try you might get some light somewhere. And it continues: the socket by the bed will not accommodate your converter. It's too close to the night table. Charge your devices, your phone elsewhere. Maybe on the floor, if you unplug a lamp. The shower? No rain shower here -- a hand shower pointing to the side sloping ceiling. You have to bend down to stand in its path. It was enough for me to request a room change. And kindly, the staff moved me the next day to a room "of comparable status." I was moved to room 2036. Lovely bathroom, great showers! There it ends. The room had no sitting area at all, unless you count the skinny bench underneath the TV (so that you couldn't sit there at all without bumping into the set). I protested. Where was the promised extra space? Well, in the bathroom! But the room itself? Tiny. I asked for them to bring in a chair so I could actually sit and work. It had to be placed over the garbage because, where else? The infuriating thing was that all the rooms that I saw on the floor had seating areas (I saw them when the maids were cleaning). So why not this so called Deluxe one? I have no answer. Nor did the staff. They insisted that Deluxe rooms were either in the garret or this small one, Well, this is just not true. Look at the website: the displayed Deluxe has nice sitting areas. When I pointed this out -- they said (really truly!) -- "those are all junior suites. (not true at all). So now you know; next time book a junior suite." In other words, their misrepresentations were my fault. So now I do not like the hotel. And it could have been so nice! But I just do not like it when something is promised and not delivered and the staff takes no responsibility for it. And then you just find fault with everything -- why did they move the breakfast to a noisy dark room one day? Why did the room not get cleaned until 2 pm.? But mostly, why couldn't I get the more spacious room promised at the website? I paid so much for such little space (see photo below)! I feel cheated.

The staff was super friendly and the breakfast was impeccable.

I'd like the superior room to be a bit bigger.

Everything about this experience was wonderful. I'll get into some details, but in short, if you were to ask me is this, that, or the other good, I would say "yes" to everything you asked. Firstly, and most importantly, the people are wonderful. This was one of three hotels I stayed in on this trip, and the staff were basically heroes. They helped me mail back luggage, navigate the city, find food I enjoyed, and were very pleasant. The rooms and bedding were incredibly comfortable. And the food was delicious. I will go out of my way to stay here again.

Det var bare helt fantastisk

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