GreenTree Pasadena Inn

Bed was dirty. Pulled off the sheets and blanket and pillows and just used my own that I had in the car. Shower curtain looked crazy dirty. Bed was also terribly terribly uncomfortable. I’m torn because the customer service was great when checking in and out.

This isn't a bad hotel but the pool was closed without apology, and yet we were still charged the 'resort' fee of 12 dollars, which is supposedly for extra facilities like the pool and the wifi. We weren't offered a wifi password on entry, only finding out you just had to ask after it was too late, and we also were unaware there was a free grab and go breakfast, so communication isn't great.

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The front desk check in clerk was very polite, attentive and professional and well presented.

Disappointing Stay - Not Worth the Price I stayed here over the weekend and was very disappointed with the cleanliness of the hotel. My room was not clean upon arrival, I found salt and hair on the sheets, and the floors hadn’t been cleaned. I asked to change rooms, but the other rooms were just as dirty or worse. Common areas like the stairs were also neglected. The breakfast was minimal, ran out quickly, and had very limited seating. I didn’t use the pool because I doubted the overall cleanliness of the place. The only positives were the friendly staff and the safe location, but unfortunately, these don’t make up for how unhygienic the hotel felt, especially considering the high price per night. Cleanliness should be a basic standard. I would not stay here again.

I reserved two rooms with two queen beds each through Hotels.com. Upon arrival, the front desk claimed they had no record of my reservation—even after I showed them my confirmation. Eventually, they “found” a reservation but said it was only for one king room. Their solution? I could just pay them directly and handle the issue with Hotels.com myself. No assistance, no accountability—just an upsell under pressure. It felt like a scam, but we had no other option at that hour. The staff was unhelpful and dismissive from the start. Every reasonable request was met with a hard “no.” The property itself was in horrendous condition: the common areas, rooms, and even the parking lot were filthy. Mold, urine odors, broken toilets, burned-out outlets, and dim lighting were the norm. Our room had stained sheets and towels, so we bought our own from Walmart and threw them away after the stay The complimentary breakfast was a health hazard: dirty serving areas, reused utensils, overflowing trash, and barely warm powdered eggs and fake meat. Even the coffee was watered down. The pool? Disgusting—filled with floating trash, articles of clothing, and even a shoe at the bottom. Only one dirty table, and clearly not maintained or treated. The hotel’s “policies” seemed to change at random depending on who you spoke to. Ice was only available by request at the front desk, but staff frequently refused, saying they were “too busy.” Overall, this place was unsanitary, mismanaged, and downright bad.

The location was convenient since there is a train station, and Whole Foods and Trader Joes within two blocks. Our room was very spacious for 4 people, but had a strong musty smell (likely from the AC unit). However if we kept the windows open, it would be loud from people walking by or cars on the street.

We stay at this hotel every summer! We love the Green Tree!!! So close to the metro line and Whole Foods right across the street! Awesome!!!!

When I arrived for check in the staff wasn’t ready for us , but the next day there was a different person and she was great, the pool was closed by a inspector , the elevator was pretty old , but the room had great space the beds and room where nice and clean, except for the bathroom it needed deep cleaning, but had free parking

This hotel served its purpose. The bed was comfortable and the front desk was friendly and competent. Though the pictures look fun- the hotel itself is just so-so. Plus's: free parking, breakfast included (but we didn't partake so no feedback there), the bed was very comfortable. It's a no frills, stripped down place. I'd go again if I had to, but would prefer to find something a bit nicer.