DoubleTree by Hilton Cape Cod - Hyannis

Staff

Moved 2 times from original room due to leaks from ceiling in both rooms

i was very upset and frustrated because hotels.com did not update the room count—even though The Doubletree sent them a notice after the renovations—so i booked a suite that wasn’t available and got downgraded. I went to the hotel manager first who did their best to make up for this by giving us free breakfast passes, because we made the reservation through a 3rd party. Then i spoke to a Hotels.com agent to see if we could get a partial refund but they said “since it was already resolved” they couldn’t do anything more for us and that we should have come to them first, however when i asked if i had gone to them first would we have gotten a partial refund they said they “couldn’t guarantee one”. So, it seems like no matter what we were at a loss. Hotels.com needs to follow through with their updates and checking with all hotels to make sure everything is accurate. My partner and i tried to make the best of our trip after that..

We recently spent two nights at this hotel and enjoyed our stay very much. The rooms were clean, and the staff was friendly and accommodating. The breakfast menu offered a good selection and the food was well prepared and presented. The location was good for us for what we like to see/do when at the Cape. The only negative was the noisy group of kids playing in the hallway the first night of our stay. Where were the parents? Overall, a good choice and we all agreed we’d stay there again.

Breakfast was good. Location was great. Plenty of shopping nearby and Hyannis is lovely.

Hotel is a little dated and it was very quiet (time of year). Ladies restroom in lobby was out of order for duration of stay. Restaurant/Bar options were limited. Beds in room were small (for doubles).

Our family enjoyed this hotel very much!