Comfort Inn & Suites Northgate Airport

Lovely welcoming staff. Great amenities in the Queen suite - even had a private pool for sole use of our Suite 226. Shame about the Spa bath in bathroom not working 😔. Very clean & great cleaning staff 😀

Could do with a update, old rusty pans, sofa collapse one end, and Noisy.

Staff was fantastic!

The motel was in a convenient proximity to our needs

Great location, neat and tidy property. Room was clean and we appointed.

Lovely friendly service comfortable beds very clean free shuttle bus to the airport meals lovely

Good clean Inn at an affordable price that is close to the airport.

The fans did not work, the kitchen was not stocked with utensils. Flies in the bathroom No hot water in the sink

Great for next morning airport access.

We arrived afterhours and at no stage prior to arrival were we provided with an after-hours contact number. Once inside the room, we immediately began noticing a number of issues: unclean towels and bedding: two of the towels had visible stains and were unusable. Additionally, the blankets and pillowcases on both of the beds and stored in the cupboard, were stained and had holes in them. A loud, buzzing noise (which sounded like a pump/fridge) in the room prevented us from sleeping. After some investigation, we moved the bedhead, which was resting against the wall behind the single bed to discover a 45cm open hole in the wall. This hole exposed pipe and rodent faeces. The skirting boards, window sills and bedheads were extremely dusty. While brushing my teeth I even saw a cockroach crawling on the bathroom mirror. The open hole behind the bedhead posed a serious health and hygiene risk. We were extremely uncomfortable and could not sleep properly worried about rodents entering the room. As we could not contact anyone after reception had closed, we advised the desk staff about the issues on departure the next morning. The receptionist claimed to be unaware of the situation, mentioned they would contact maintenance but did not offer any apology or resolution. This experience was extremely disappointing and well below the standards one should expect from any accommodation. No compensation was offered. Just disgusting.