Fairfield Inn & Suites by Marriott Madison West/Middleton

The staff was pleasant and accommodated our request to be by an elevator or stairway upon arrival. The room appeared to be clean. Linens and towels looked to be fresh.

We stayed at this hotel in mid June. Prior to arrival, I made two requests via Booking.com to the hotel, which were given no response. Booking.com provides hosts with an email every time a guest makes an edit or contacts the hotel, so I believe more prompt and proactive attention is needed in terms of communication through OTAs. Upon arrival, there was construction happening in the lobby. This is understandable, but I would have loved a message as we were traveling with a dog on a roadtrip that may have been overstimulated by the commotion. To combat this, we just accessed our room via the stairs to avoid the busyness of the lobby. We simply would have appreciated a message that would have allowed us to explore other accommodation options. In the room, it appeared clean. There was debris on the floor, which we just threw away. There was also soapy water in the conditioner dispenser in the shower.

Great Staff who were super helpful. Good breakfast and facilities. The beds were nice.

None

The breakfast offerins were small but tasted good. The staff was friendly and helpful

The TV didn't work for the two days we were there.

they ate my money and didn't reimburse me I to check in and they said there was not a room for me

Staff are wonderful, from front desk to the shuttle driver. Breakfast looked to be good. Variety of places within walking distance for eating. Fridge did not close all of the way (minor).

New mattresses!