Courtyard by Marriott Abilene Southwest/Abilene Mall South

Facilities was fine just old and had pigeons nested on my room porch or balcony.

Everyone seemed overwhelmed with new computer system. I saw several people go down the road because of the room prices and confusion.

The Bistro was not open at 8:00 as advertised; so I went down street to nearest Whataburger.

Parking lot seemed to be in somewhat a state of disrepair; perhaps too many cold winters? Handicap parking was visible but paint wearing out.

Came to have a few drinks at happy hour and the bartenders Kenny& Cameron were awsome definitely will be coming back

I recently stayed at a Courtyard by Marriott property and had a very disappointing experience regarding a security deposit that was never disclosed at the time of booking or check-in. After my stay, I discovered I had been charged a room security deposit without any prior notice. While the amount itself is not significant, the issue is the complete lack of transparency and accountability. Since then, I have made multiple attempts to resolve the matter and have provided every piece of information requested by the hotel. Despite this, I continue to get the runaround. Each time I contact the property, I am asked for additional details I have already submitted, only to be given new excuses instead of a clear resolution or timeline for returning my deposit. This ongoing back-and-forth has been frustrating and unprofessional. Hospitality should include honesty and straightforward communication, and unfortunately, that has not been my experience here. The only positive aspect of my stay was the friendliness of the housekeeping staff. Overall, I am extremely unsatisfied with how this situation has been handled and would caution others to be aware of potential undisclosed charges and the difficulty of resolving issues afterward.

I think i was charged by booking.com and again at hotel. If im not reimbursed by Monday I will be making phone calls

Having $ 600 out of my bank account for a 7 hour hotel.stay