DoubleTree by Hilton Pomona

It was great

Parking fee and charging on the bottle of water, I didn't expected

The hotel entrance and front desk smells so good ,clean,and well decorated

the pool water is a little bit dirty,its acceptable maybe because we came to early too,so nobody clean it up yet.no towel available on pool area so we have to go ask on the front desk but they gave us some so its good.

I

Overpowering odor from chemical cleaners in room & in hallways. Red ants in one of the bathrooms. Had to change rooms twice. Run down, worn out & needs an overhaul. Gave me airborne & a fan to clear the odor?!!! HOWEVER, the staff esp. Colin at the front desk evening shift were great & cannot be responsible for these problems. People smoking weed & vaping at the front door. Pool area is also worn out & dirty—chairs & tables not cleaned. C’mon Hilton help this owner out!

Parking was easy and rooms where big , beds comfy , great stsyo

Checking in was a little uncomfortable as the rep was rude and seemed to be irritated with our arrival. Our room was ok but held a strong damp odor. One of the beds sheets were not completely dry so we had to have those exchanged as well. We attempted to go swimming the next day, but the pool is very small, there were no towels and my husband had to actually clean leaves and debris out of the main pool. We did not try the hot tub as it was very dirty. There was also a strong damp odor in the gym. The cleaning staff was very nice and that is why I am giving this place a 3 star rating for staff. Will not be back.

The hotel is incredibly elegant. The rooms are spacious with plenty of room to relax and unwind. Surrounded by palm trees giving it a Southern California vibe.

Everything

The service

The room was spacious and nice, nightly cookies are the best, shower and bath products were nice.

Housekeeping was not up to par. I would ask for preferences or needs like 3 towels for the 3 people in the room each day they would not fulfill requests.