Serene Vegas Boutique Hotel Las Vegas

Great location, free parking, easy to get to. Quiet, felt safe. Large rooms, new-looking bathrooms. Free coffee! The swing shift manager was helpful and proactive.

Our AC unit leaked and dripped all night, leaving a soggy spot in the carpet. In the morning when we told the desk manager, she wouldn’t move us to a new room, but wanted to send maintenance. When we returned in the evening, maintenance had turned off the unit and left a towel under it. We went back to the desk and the swing shift manager moved us immediately to a new room. The first room also had a bad hair dryer—didn’t get hot—the shower sprayed water from the fixture connections, there were only three pillows instead of four (I know, first world problems). The bed in the second room was too soft for my liking, but that’s a personal thing. We really appreciate the swing shift manager moving us. Breakfast was offered (for $10 which is a decent price in Vegas) but looked sad and over-cooked.

Rooms

Pool closed

The bed was pretty comfortable

The air condition wasn’t cooling properly and I was told it was my fault coming to Las Vegas in a heat wave and I’m the only one hot. They only fixed the issue after asking the second time for a new room. The room was upgraded but the carpet and couch was extremely stained.

Rent och fräscht

Saknas kaffekokare på rummet

The staff was very nice

The hotel looked nothing like the pictures. There were no blankets on the bed. There is no telephone in the room. The bed was broken down in the mattress. No trash cans in the room. The doors were hard to open and close. Upon arrival, there was no toilet seat attached. The outside was overflowing with weeds and debris. Lamps didn't work.

部屋が広くて綺麗だった。

シャワーが弱く、排水も悪い。シャワーで浴びた水がずっと足元に溜まっている。トイレットペーパーの台は壊れている。