Executive Inn & Suites Oakland

Check in was a breeze, as Kim handled everything efficiently and professionally. My waterside room was quiet, comfortable, and relaxing, and the view was amazing. The bed and pillows were soft and welcoming and my dinner was delicious, so I honestly have no complaints. I’d recommend the Executive Inn & Suites to any fellow traveler.

Front desk attendant Kim was very helpful and polite. Check-in was fast and easy. Hotel was easily accessible from where I work. Rooms are always clean and well put together. All in all great experience.

Catherine and Enrique were the best! Breakfast staff and housekeeping were on point!

I work in transportation and frequently stay at the Executive after the outbound leg of my trip. The front end staff always has our rooms prepared no matter what time of day we get in. We are always greeted by name. The rooms are always clean and comfortable. There is always a fresh complimentary breakfast, and they keep fresh coffee all day. Maria and the rest of the front end realize the quirks of our industry and are always as accomidating as possible. I consider the Executive a second home.

We are a regular in this hotel and everyone is so great, employees are so professional and kind, I want to shout out to Catherine for being so nice and helpful to us always!

Clean, nice view of water

Would prefer healthier / low sugar more protein options at breakfast

The front desk staff were not welcoming, and their attitude during check-in was disappointing. It made the experience feel uncomfortable from the start.We stayed here for a family trip over the long weekend and had multiple reservations. To save time, I came first to check in one room under my name while the rest of my family parked the car, brought in luggage, and planned to check in later. The check-in process itself was a little slow, but that was completely fine, every hotel has different systems and procedures. However, the issue was the front desk staff member’s attitude. When my family members arrived and also wanted to check in, his attitude suddenly became noticeably impatient and rude. At first, I thought maybe he could only process one reservation at a time because the check-in setup didn’t even look like a proper front desk, and I honestly considered asking another staff member to help us instead. He then said that if we had told him earlier that we had multiple reservations, he could have arranged our rooms together. I thanked him and politely told him that it was totally fine if the rooms were not together. Instead of simply moving forward, his attitude became even worse. He handled everything extremely slowly while acting visibly annoyed and unfriendly. I have stayed at many hotels and have never experienced such poor front desk service. If someone does not want to work in customer service, they should not be in a front-facing role. During just a few minutes of check-in, he made guests feel genuinely uncomfortable. I was not expecting overly cheerful service or even a smile, just basic professionalism and courtesy. Before booking, I noticed several reviews mentioning “not friendly front desk staff.” After this experience, I now understand exactly who they were referring to. It’s unfortunate because this hotel does not deserve lower ratings because of one staff member’s poor attitude. Management should seriously consider better training and whether certain employees are suited for front desk positions. Customer service requires patience, professionalism, and basic friendliness, and unfortunately, this staff member showed none of those qualities.

It has an Oakland address, but it is in a world of its own, being on the Embarcadero with fabulous views of the waterfront. (No homeless, no trash.) Great included breakfast each day and nighttime bar and restaurant on site.

Love the waterfront location! Relaxed, modern facility. Stay here several times a year. Rates amazing for Bay Area.