Swiss-Belhotel Serpong

Location

Nothing

I somehow mistakenly booked without breakfast. I like the room size, layout, ample space under the table, the lighting setting, and the spacious wardrobe. The extra sight of a train (KRL?) passing by now and then was a pleasant sight (probably because we live in an area where there are no trains since we live in Bali).

It would be nice to have facial tissue available in the bathroom as well as medium-sized towels. Need to check the water heater jug in the room which the handle cannot be touched when the water boils, and also the MCV relates to the hairdryer as it is turned off after a short use.

The location to BSD and South Tangerang areas was great, which was the purpose of us booking in the first place. The welcome pack in the room was a nice touch. Staff were friendly.

We stayed on New Years Eve and potentially the skyline view of South Jakarta/BSD areas would have been fantastic for fireworks from our room on the 12th floor, unfortunately we could hardly see out of our windows as the windows were dirty and there was a lot of marks from outside window.

Not so good, definitely! Will never come agai n, due to these following issues: 1. I got charged two times, they didnt even aware 2. I got locked in an elevator when I tried to get to the basement, no notice at all or notification at all that the elevator right under the hotel belong to the apartment that they share their parking lot with 3. Swimming pool is awful, so small and dirty. It was very bad for a 4-star hotel. 4. Most of all, we had to pay for our son’s breakfast. It is a non-spoken rule everywhere in the world that breakfast covers 2 adults with two kids, what a capitalist! 5. They didnt bother prepare the second key card. When I had to go downstairs, my wife and kids had to wait in the dark in the room. 6. We also found dents and Not recommended at all, not worth to spend that much of your money. Better go to Mercure with the same rate and surely give most compelling experience compare to this one. We regretted so much!

Room was clean, that is important for me.

Reception area too small and not enough waiting seat for guests.

Stayed there 2 nights for business. The hotel does the job: I slept well in a rather comfortable bed and the breakfast choice was very good. The room and linens are however a tad old and a refresh would be appreciated. I'd still recommended if you need to stay in the area for business and don't want the daily commute from Jakarta.