Koko Acqua Lodge

The property was pretty, but my complaint is about the customer service from the attendant working the office during check-in. He offered to cancel one reservation for a room that we had next to the office and move us into the house over the water where my other friend was staying by himself in a large house with plenty of room where he already had a reservation. I paid $60.50 on my credit card at the time onsite and he assured me that the other original reservation I had would be cancelled and the money returned to my credit card, but it never was. So i'm still awaiting a refund for the room that I never used after paying more to move to the other house with my companions that had another reservation. Please refund the $60.50 to my Mastercard.

The cabins are beautiful, clean, and the staff is amazing. The location is a bit of a buzz kill. I was dropped off on a sidewalk and had to walk through a very impoverished area that felt a bit sketchy to get to the property. It was quiet in the evening but I was woken up a little after 4am by a boat bringing wood for a construction project followed by locals being pretty loud, followed by the neighbor yelling at his wife and mother in-law (luckily my son doesn’t speak Spanish because they were pretty harsh words). The owners have a great place and the things that aren’t great are out of their control.

We were in a house, on the water with our own private dock.

Can’t beat having your own house above the water!

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I liked the customer service and the people, beach

Loved being on the water. Second cabin had an issue with ants..

What an amazing place to stay in Bocas del Toro. The hut was pristine and really comfortable. Try to request a water front lodge (there are 6 in total) but the front two are right on the water front but the sunsets either way are insane. The staff we dealt with were so friendly and helpful plus they did laundry for us in one hour for $10 per load. Be aware that this property is about 20 minutes walk from the main area for restaurants etc and you have to walk between locals’ houses to get the property. The water is clear and you can see some marine life like star fish and small squid but there is a lot of litter floating in the water and general waste which is a real shame (not Koko Acqua’s fault). Despite this, it was really good value for money and I highly recommend a night or two here if you’re staying in Bocas del Toro.

The cabinas over the water were beautiful. It was nice to be able to cook a nice dinner and enjoy the view from the property. Would highly recommend this property

The setting is great but it's difficult to get transportation. They have a full kitchen but don't provide necessary items. Only one towel a day and they are very strict about it.