Courtyard by Marriott St. Joseph-Benton Harbor

Basically, the staff was pleasant and they responded to requests we made. It was a family trip and I booked two other rooms for our sons and families. They did issue us the wrong room key and confused our son's room with ours. There was also a broken dresser drawer in our room. Also, I called the front desk because we could not get our thermostat to respond. They said we weren't operating it properly but there was no reading on the thermostat and the problem was never resolved. Luckily the weather was temperate, and we didn't need heating. Overall, the room was clean and quiet with ample parking.

soaps and shampoos falling off the wall. Moldy shower. Door knob loose and almost detached.

The person who checked us in was nice and personable but checked our son and my wife and I into each other's rooms. We could not get the thermostat to work and it did not throughout our stay but when we called they told us we were not using it properly but there was no reading on the device. Also, very small dresser, with two small drawers was broken.

Excellent property. Very convenient to where we needed to be. The mini golf nearby is not to be missed it looks closed but is in fact open and very nice and fun for something to do. We enjoyed everything except for breakfast not being opened until 7am on Sunday morning. My son was playing in a lacrosse tournament and needed to depart for the field by 6:45am. We were thinking picking a little something up at the inside restaurant would be no problem. Other families were also in the same boat. My son ate peanut m&M's from the concession shop for breakfast instead. Yes, I should have packed something but we were rushing and I thought "oh we're at a great hotel, it will be no problem." For the cost there has to be better response to customers needs.

Very convenient location to the highway. A little bit of a drive into the town, but not a big deal to us. Property was nice and clean. Really liked the room. Had an EV charger which we used. If you like a hidden gem restaurant with unique food, definitely try Houndstooth in Benton Harbor! Amazing!

Great

The property was clean and the outside space was a perfect spot to spend time with friends after our long days of wedding ‘work’. It was no longer than a 12 minute drive to the beach and a treasure trove of breweries and wine tasting rooms. There’s also another hotel blocking highway noise so the quiet was a HUGE bonus. Our room was comfortable and perfect for what we needed it for.

The only problem we had was the $100 holding fee. I knew we’d get it back as we’re not ones to trash a room or order room service but it was extremely frusterating as we were already on a budget and having it sprung on us with no prior knowledge was unfair.

The hotel was within close distance to several restaurants, Walmart, and a couple gas stations. It was also very clean and the staff was really nice and there if we needed anything!

It didn’t hinder our stay but they are cashless.

Near shopping areas. Had electric car plugs for my car.