Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area by IHG

It was clean, staff was nice, and breakfast was good

We choose this hotel so we could swim their pool was huge and when we get there they said it was closed and will be for a month. No where did that information be given when booking!! Huge hotel and only has one elevator and it had problems a lot!

Everyone was very nice and helpful! Room was great!

We stayed at the Holiday Inn Express & Suites Indianapolis W - Airport Area on Memorial Day weekend for the Indy 500. The hotel was lovely and had everything we needed. The breakfast was very nice and included a pancake machine, which turned out reasonable pancakes! What really made this visit special was the staff. Every single person we encountered was friendly and helpful. Highly recommended!

Upon arrival I checked in with Twyla who greeted me with a professional demeanor and handled my check-in with a smile. Her smile was soon tested and replaced by professional patience and problem solving. The TV in my original room had problems with the control box. The handyman was quickly dispatched to my room. Batteries were replaced but as soon as the handyman left another problem with a flickering screen and sound issues appeared. I returned to the front desk to report the new problem. Twyla dispatched the repairman again but the problem couldn’t be resolved. Twyla quickly changed my room to one with a working TV. This was not easy as it was Indy 500 weekend with a scarcity of rooms. But her quick action solved my problem and bought time for the defective tv to be fixed prior to the arrival of incoming guest the next day. Twyla is an excellent employee who made the correct decision and displayed exemplary customer service. I hope you can acknowledge what an outstanding employee Twyla is for your hotel!!! Sincerely Bill Fox Novato, California

Nice beds, clean room, great breakfast, staff very friendly

Elevator was out of service all weekend. My father has hip issues and we were on the fourth floor. Cable service was horrible. Internet was very slow.

I liked that it was clean and a great location from the speedway.

The elevator was not working and the pool was closed. I was very disappointed.

In general I should have avoided all hotels near an airport but decided to stay here out of convenience. Upon checking in, I was informed that all of the elevators were out of service but I could have a room on the top floor if I was ok walking up. Walking the stairs is fine but not sure how a business can have all their elevators out of service for longer than a day and still meet safety codes. Doors to the stairwells were propped wide open on all floors. In the event of a fire no one would be able to escape if the stairs were filled with smoke. Rooms were typical of other Holiday Inns. You can hear some noise from the other rooms and from the nearby highway. Breakfast was pretty typical as well. The area around the hotel is extremely sketchy aside from the Sam’s Club next door but that has been typical of Indianapolis in my experience overall.

The staff was VERY nice, but the hotel itself was disappointing

The elevators are broken- when checking in, they said down for maintenance but do not tell you that it’s going to be down your whole stay and for a long duration. We were on the 4th floor with two small children.. that’s a lot of stairs . My daughter also has an autoimmune disease, so physically this was hard for her. Also, the pool area was disgusting. NO towels, the hot tub wasn’t hot - same temp as poolhh. There was atleast 5 dead bugs floating around the pool. The ceiling is covered in green mildew and peeling paint all over. The pool area is awful. It was also supposed to be open by 9 am - we had to find an employee to unlock it for us. Our TV did not connect to any stations except food network. ONE TV station. Our room was suppose to have a spa tub - did not. Only shower. The pull out sofa bed was awful. It bends in half and folds up when you lay down, there is no padding. Feels as if it’s 35 years old. Slept on couch folded up normal instead, because it was so awful.

We had a wonderful experience being in this hotel. Their shuttle service from airport to hotel and hotel to airport is very helpful. Laura- the receptionist was also very wonderful . She took very nice care of us. We reached late in the night and immediately she checked us in as she knew we were tired. She gave us water and made sure we are well taken care as I went there with my mom who had knee surgery done. Laura proved that you only need few kind words to customers to make them feel comfortable. Thanks Laura