The Hub Erawan Resort

We booked this hotel after seeing the beautiful photos of the resort, online. This is a very old, tired and dated hotel. It is hidden behind a very new and beautiful building that is a coffee house, cafe. Our air conditioning didn’t work and our friend had no electricity in his room. We went to the restaurant as soon as we arrived, as it closed at 7pm. We were told that the kitchen was closed, as it was 7pm. After explaining that we had driven for over 6 hours, they reluctantly reopened the kitchen. Our food was inedible. A pizza that looked and tasted nothing like a pizza, it was disgusting. Steak that was too tough to chew. Chicken that had no flavour and was very chewy. The rice and fries were cold. The vegetables were okay. Breakfast was also of a very low standard. Almost all members of staff were unhelpful, unfriendly, unprofessional and rude. Especially the manager, who was extremely unpleasant, unhelpful and sarcastic. We saw the owner/director of the coffee Cafe who was also unpleasant and actually scowled at us, when we were checking out. There was a staff member called Max, who was very kind and helpful. The swimming pool was very dated and too dirty to swim in. The gardens were overgrown. Please avoid this hotel at all costs. It is appalling in every way.

The hotel is in nice place and view however the staff need more train, even order food, receive almost 2 hours later. Service is very poor.

We enjoyed our stay here. The only drawback here was that there was no room service and neither an intercom by the means of which you could call for something or just ask for something as simple as the wifi password. You have to climb all the way up to the reception for any sort of information. Also if you are visiting on weekdays and they don’t have many guests. The kitchen closes by 6. The views are spectacular and the rooms decently maintained. Would surely recommend if you are willing to let go of the above negatives..!!

This is a resort located on the floating platform. is the water that flows down from the dam cold and clean water In the morning, the atmosphere is very good. There is a free breakfast that is important to the nation's good.

Older property but authentic old school Thai property

The place was rather run down. Toilet had cobwebs. Full of mold around the sink. Outdoor bathtub was extremely dirty. Bedsheets were torn. There were thousands and thousands of midges in the room during the night. Entire bed, room and ceiling were filled with them. Mosquito net provided was only enough to cover 30% of the bed. The worst hotel that I’ve ever stayed in.

I'm glad that we stayed at the hotel off the season - at the time when it wasn't so crowded. There is a lot of trees and grass everywhere, and the atmosphere is supported by nice signs. I felt like in some expensive well-maintained hotel, even though this was not the specific case. Obviously, the place offers few services, but we just slept in our room and used the restaurant for dinner. I appreciated a fact that it's possible to take drinking water, coffee, or tea from buffet for free, similar is it is with breakfast. For breakfast, you can find in the restaurant sunny side up eggs prepared in funny shapes, such as heart, star, etc.

Poor facilities, tired rooms and untidy garden areas, swimming pool was dreadful and we wouldn't swim anywhere near it. Breakfast was really poor (toast or omelette) with little choice and no fresh milk. Can get a boat trip to Erawan waterfalls which is pleasant but that was the only redeeming factor I'm afraid. Had to pay extra for a bed for my 11 year old despite an empty hotel.

Original room had an ant infestation. One of the front desk receptionists were rude whilst rectifying the situation. Food in the restaurant was abysmal. Chicken was too salty, omelette was overcooked, and the fish was too sweet.

Good location, walking distance to restaurants and cafe, and The resort offers river boat ride to the national park. But it was dirty and bugs and insets everywhere inside the room and bathroom... also, the room gets so cold at night