Hoshino Resorts KAI Sengokuhara

A great stay here at Kai Sengokuhara. Unfortunately it was cut short due to confusion between our agents and the hotel. That being said, the hotel were very friendly about it and apologetic. They moved us to their sister hotel Kai Hakone for our 2nd night. The staff, despite the lack of English did everything they could to make it up to us and I have to praise them for that! The hotel itself is stunning, the room was beautiful with incredible views and a lovely in room onsen. The communal onsen is nice, however not the best I’ve been to in Japan! I think we were unprepared for the food. It’s a very Japanese hotel, whereby what you eat is fully Japanese in a small personal booth which is very bizzare. A great experience, but I wouldn’t say it’s the best meal I’ve ever had! A great stay nonetheless. Wish it could’ve been the full 2 nights!

The service is exceptional. All employees are so attentive and friendly. The facilities are spot less. The room is very spacious, and private onsen in the room was very nice.

Not very friendly to foreigners because of lack of communication. Explaining and showing things about hotel is mandatory in a friendly way to a customer to make them feel comfortable in their stay. Overall, hotel as a building and facilities are nice but to have a better experience staff should be more friendly, informative and helpful to have their guests have a good experience at their stay. As we asked to have a taxi van to go to train station, response was not very helpful by saying that they can not guarantee to arrange big van at that time and didn’t offer any solution either. There are couple more experiences that I won’t mention but overall that made us feel uncomfortable and not very welcomed. I wouldn’t come back or advise anyone to stay at this hotel in Hakone. I am sure there are better alternatives.

This was the first time for my husband and I staying at a top notch Hoshino resort! The experience of approaching and entering the building is a memorable experience by itself! When we arrived by a taxi at the resort on Nov 14, we are greeted by the staff outside by the gate, and she helps me with my carry-on and lead us to the reception area upstairs with an impressive escalator. The whole space inside the common areas, our assigned room and the garden outside are meticulously fantastic. As an architect myself, I could say the whole place is an amazing architectural experience which heightened your senses! The staff is very courteous and the service is impeccable, which reflects the quality of such a resort. It is without a doubt the best experience for such a highly rated resort! The quietness of the place when experiencing the whole resort from the moment we arrived to incredible dinner and breakfast time, until we checked out, I believe it is due to the well planned and organized space and highest level of staff. From the moment you enter the reception area and waiting for our room to be ready, it is so quiet and peaceful. Our apologies to only give you a 4 star, only to get your attention. The one star is taken off due to the fact that while everything else in our room is impeccably clean, the shower glass doors however was probably unintentionally forgotten to get cleaned, as those glass doors still showed water marks from previous use. Otsukaresamadeshita.

I would stay here again! So quiet! Good food!

Excellent place to rest and relax.

Ecellent! Would highly recommend!

It was an amazing stay at the Hoshino Resorts KAI Sengokuhara. If seclusion and privacy are what you are looking for, this is the place. The private outdoor onsen was incredible and so was the rest of the room. We had a nine-course pre-set dinner, which was delicious. If you are allergic to seafood, you should let them know ahead of time. The Pirate Ship cruise of Lake Ashi is only minutes away by public bus. There are a lot of restaurants and shops in that area.There was a bit of miscommunication during our checkA-our that delayed us for several minutes. This would normally be okay, but we checked out very early to catch a train and we’re almost late.

Beautiful property and easy to get around. It was hard to find at first. Staff was so nice.

Good trips