San Giacomo Relais

Posizione eccezionale, staff cordiale e disponibile , stanze accoglienti e pulite

We were in contact with Umberto, the property representative, from the moment we landed and informed him in advance that we would be arriving late. During our drive to the property, he mentioned that we needed to pass through arches to reach it — but only at that point did he tell us that only small cars can pass through. When we arrived, we realized our car could not fit, and it even got scratched while attempting to pass. We tried to find parking outside the area, but there was no available parking at all, and even if there had been, there was no possible way to carry our luggage up, as the property is accessible only via a steep staircase. It is important to note that the listing advertises parking availability, which is misleading. Furthermore, Umberto was extremely unpleasant, offered no assistance, hung up the phone, and became completely unreachable afterward. Even worse, he deleted our WhatsApp messages and stopped responding entirely. We had no choice but to leave and look for an alternative place to stay — at 11:00 PM, after a long and exhausting travel day. Despite all this, Umberto charged us the full amount for two nights, offered no refund or compensation, even though we never entered the room or stayed at the property.

We were in contact with Umberto, the property representative, from the moment we landed and informed him in advance that we would be arriving late. During our drive to the property, he mentioned that we needed to pass through arches to reach it — but only at that point did he tell us that only small cars can pass through. When we arrived, we realized our car could not fit, and it even got scratched while attempting to pass. We tried to find parking outside the area, but there was no available parking at all, and even if there had been, there was no possible way to carry our luggage up, as the property is accessible only via a steep staircase. It is important to note that the listing advertises parking availability, which is misleading. Furthermore, Umberto was extremely unpleasant, offered no assistance, hung up the phone, and became completely unreachable afterward. Even worse, he deleted our WhatsApp messages and stopped responding entirely. We had no choice but to leave and look for an alternative place to stay — at 11:00 PM, after a long and exhausting travel day. Despite all this, Umberto charged us the full amount for two nights, offered no refund or compensation, even though we never entered the room or stayed at the property.

La vue, la propreté, le petit déjeuner et la disponibilité de l'hôte.

Une bouilloire avec thé et café seraient les bienvenus.

Great view

It has taken me a while to get back to respond SORRY !!! My husband & I were taken back at the beauty of the view, the cleanliness of everything, it was crisp, flawless. It was an answer to prayer that we found this place after sitting by the roadside on our first day in Italy, first day driving in on the other side of the road to Australia & we were majorly stressed. We looked on the map in booking.com & located SAN GiACOMO RELAIS thought it looked in a good position but after the experience we had just had we didn’t know what to expect. We were SO THANKFUL & all we kept saying to each other is ‘thankyou ‘other place’ for being so bad’ We are going to Italy again soon & hopefully SAN GIACOMO might be available if we are game enough to navigate driving & we would return there every visit just to experience it again. A SPA BATH, a view to die for, church bells, privacy, WONDERFUL HOST who should be really proud of himself, the food was DELiSH 🤩… We had booked a place just out of Naples months back & arrived there to leave within minutes of arriving it was a nightmare, it was rundown on the outside, smell like dog urine along the front walls & you could also see that dogs had been along the wall. So we TOTALLY recommend SAN GIACOMO RELAIS it’s the view of dreams & such a refreshing space.

Only thing I would like is access to a coffee machine even down when the office is open as I love my coffee however at the office we were able to purchase wine and soft drink and bottled water and we only stayed a night so that was fine.

Locatie en ontbijt waren heel goed

Was einde seizoen, dus geen volledige beschikbaarheid

Siamo stati benissimo, struttura accogliente e personale gentile e disponibile. Ottima per la posizione: possibilità di parcheggiare la macchina senza problemi e fermata del bus a pochi metri. Eccellente per la pulizia. Consigliatissima