Apartment Villa Lidija

I was excited about this particular booking because it was lake-front accommodation. This was our first time not expecting no receptionist in premise. We arrived at 1730 & check-in time is 1400. My husband text, email, phoned 4-5 times each of the action. The response was 2 hr later at 1900 but the receptionist hunged up or just a bad connection. We stayed for 30 min at premise, tired & hungry. We drove & checked in at the nearby hotel which was a great disadvantage to us for the price is steep. After 2 hr, we got an email that there is a key under the carpet. I responded that we are not happy with the process & wanted to be reimbursed. AI of Hotel.com tried to assist us by calling the receptionist, but no response. I requested for reimbursement by text to AI & AI said that its the Hotel prerogatives to do this. AI text & mentioned also about its airline policy. I text to AI about my right as customer being undermined & Airline policy has no bearing on this situation. I have photo of the accommodation, our picture & car alone in the parking lot & my note to receptionist left on table in front of the front door. The ADD PHOTO OF YOUR STAY in this review is non- functional. This needs to be address. I am glad Hotel.com took action for my reimbursement.

The owner was very nice.

It was just in front of the sea.

The morning sun was strong and there was no sun umbrella or shade screen.

great location, beach was amazing and so clear. Very convenient for the family with small children. Apartment was amazing and spacious. Owner response immediate. Highly recommend