Suburban Studios Cary - RDU Airport

My room was so clean and peaceful.

N/a

The convince to a different hotel we had a conference at.

Where to start. First the room did not look anything like the photos ( the whole reason I booked the room). The room was still under construction (which would have been nice to know). We get there and are told that there is no smoking, which is fine none of my party smokes but the whole building smells like cigarettes. There was a cockroach in our room. There wasn't a comforter on the bed. The pillows were so flat.

Location of hotel was good and very convenient.

Arrived and had to wait 45 minutes because room was not ready. Room had no pillows on bed. Bad odor throughout the hotel, also staff tried to enter room at 1 am in the morning for no reason. Could have been random person with pass key, they were trying to enter all rooms on that floor with no explanation.

Roaches everywhere‼️ Sockets didn't work. Lines were dirty. Toilet had a leak. Mirror had a bullet hole. Window wouldn't close

Nothing

Everything

There were roaches in the room, the towels were dingy and dirty and we didn't have e ough towels for two people

TOTAL ROACH MOTEL. DOZENS OF ROACHES RUNNING EVERYWHERE! Staff refused to move our rooms. DIRTY sheets with stains and burn marks. DIRTY tub. DIRTY carpets. NO working smoke detectors. The room smelled awful. We could not stay here and had to leave. The place should be shut down by the Health Department.

This is the most disgusting, unsafe, unclean motel I have ever stayed in. There was a roach infestation in multiple rooms. We were moved rooms, and the second room had EVEN MORE ROACHES. Dozens of roaches running around everywhere...on the beds, on the couch, on the walls, in the bathroom, in the shower. The sheets were stained, and had holes and burn marks from cigarettes. The entire room smelled like smoke. The carpet was stained throughout. The bathroom linoleum was peeling up, so it was unsafe to even walk in the bathroom, and roaches would run out from under the curled flooring. The bathroom door did not even shut, nor lock, and gaped open more than an inch because someone apparently had forced it open with a crowbar (or other tool), breaking the door frame. The smoke detector had been ripped off the wall, so there was no smoke detector whatsoever. Multiple people appeared to be living in the motel parking lot. Both doors on the basement floor, which opened to the street-level parking lot, were permanently propped open because the locking mechanism had been ripped off the doors, which prevented them from locking or even closing. There were exposed wires, where lights had been dismantled, which could easily electrocute guests. This motel should be razed and condemned. It is an abomination.

Internet was down. Made us leave the property and het cash to pay. Gave us an already occupied room. Gave us new room with no deadbolt, cockroaches outside doors were broken and propped open for anyone to enter.

Where shall I begin? The pictures online must’ve been from years ago when it was under a different property name. When we arrived late in the evening, there was no one in the front and no way to call attention to anyone (ie, bell). When someone finally came in about 10 min later from outside she smelled like marijuana. They couldn’t find our reservation even though it was already paid in full. She tried to get a hold of upper management, but they never got back to her. She was also taking personal phone calls while trying to find a room that I already selected ahead of time and paid for. This whole check-in process took at least 40 minutes. When we got into the room, it reeked of smoke. It was definitely rundown. -Dust and grime on top of the fridge -Fridge inside wasn’t wiped down -Burn mark on the floor -Hole in the wall from where a stove once was that wasn’t covered -Carpet remnant on a wall corner was sticking out including a piece of metal that’s used to secure it -Padding cover underneath chair was coming out and just hanging out -Security latch to door was broken -Rusty shower curtain rod -Bathtub sealant was moldy -Some of the linen was stained -From the outside, overflowing trash, cigarette butts everywhere -Shrubs and landscaping not maintained I’m surprised that this is on Expedia’s list of hotel options. I should’ve really done my homework and checked the reviews. Shame on me…it won’t happen again.